Product Manager – Service Engineering

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Product Manager – Service Engineering

About The Role

PTC is seeking a technically strong and market-focused Distinguished Product Manager to lead strategic investments across the Windchill Service Engineering and Arbortext portfolio.

This role will define and drive the next generation of PTC’s Service Engineering and Technical Publications solution through the entire Intelligent Product Lifecycle. The ideal candidate combines deep domain expertise in Service Engineering and Technical Publications with strong technical acumen, customer focus, and a passion for applying AI technologies to solve real-world business challenges.

Product Focus Areas

• Windchill Service Information and Service Parts
• Arbortext Authoring suite & Windchill integrations
• AI-powered Authoring
• Content Lifecycle Management and Delivery

Your Day-to-Day

• Define and execute the product vision, strategy, and roadmap for PTC’s Service Information and Arbortext solutions, enabling a connected digital thread across the product lifecycle to meet the needs of Service Engineering, Technical Publications, Service Execution, and Content Delivery.
• Engage directly with customers, partners, analysts, and field teams to understand business challenges and market opportunities and translate those into effectively roadmap and release plans.
• Translate business requirements into epics, user stories, and prioritized product backlogs.
• Engage with R&D teams on technical discussions and provide needed guidance on implementation approaches and backlog execution through product releases activity.
• Evaluate emerging technologies and identify opportunities to leverage AI and automation.
• Partner closely with R&D and UX teams to design and deliver innovative and AI powered value driven solutions.
• Drive Agile planning, backlog management, prioritization, and story acceptance.
• Support Product launches, Sales enablement, and Go-to-Market activities.
• Collaborate across Product Management, R&D, Sales, Support and Partners.

Required

Technical Skills & Knowledge

• Strong foundation in modern Product Management practices with focus on inbound skills and ability to translate customer needs into successful enterprise solutions.
• Experience with Agile/Scrum methodologies, backlog management, and user story development.
• Strong understanding of Product Lifecycle Management (PLM), Manufacturing Engineering, Service Engineering, Service Lifecycle Management (SLM), Technical Publications.
• Proven implementation experience in service content workflows of enterprise software applications - structured content, publishing, content delivery etc.
• Relevant Knowledge of common industry technical documentation standards - DITA 2.0 a must, DITA-OTK, Industry 4.0, S1000D, iiRDS, and eIFUs.
• Understanding of cloud platforms (Azure, AWS), REST APIs, microservices, and modern SaaS architectures.
• Familiarity with enterprise search, metadata, taxonomy, and information architecture.
• Excellent communication and stakeholder management skills.

AI & Innovation Focus

• Strong passion for AI and emerging technologies.
• Understanding of Generative AI, LLMs, RAG architecture, semantic search, vector databases, knowledge graphs, and AI assistants.
• Experience identifying and delivering AI-powered customer solutions.
• Ability to translate AI innovations into product strategy and measurable business value.
• Knowledge of AI applications for content creation, translation, knowledge management, and service operations.

Preferred Experience

• Windchill, Arbortext, or comparable enterprise platforms.
• Manufacturing, Aerospace & Defense, Automotive, Industrial Equipment, or Medical Device industries.
• Service organizations, aftermarket operations, or technical publications teams.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, Technical Communication, or a related field.
• 5+ years of experience in Product Management, Technical Product Management, Engineering, Solution Architecture, or related disciplines.
• Proven success delivering enterprise software products from concept through market adoption.
• Demonstrated ability to work effectively with both highly technical teams and executive stakeholders.

Success Profile

The Ideal Candidate Is a Strategic Product Leader Who

• bridges business needs and technical implementation.
• Solves customer problems and delivers great quality product outcomes.
• is passionate, highly motivated and shapes successful customer implementations
• drives innovation and critical thinking.
• influences product strategy across a complex software portfolio.
• speaks credibly with customers, engineers, service leaders, and executives.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.

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Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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