Reporting Specialist III

Compliance Reporting Specialist III (CRS III)

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DEPARTMENT: Compliance

REPORTS TO: Compliance Supervisor

FLSA: Non-Exempt (Hourly)

Schedule: Monday-Friday 8AM-5PM

Why You Should Join Us!

• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need

• A 401(k) retirement plan with a generous company match to help you save for your future and achieve your financial goals

• Other fringe benefits including Birthday & Anniversary bonuses, company-wide discounts, life insurance, telemedicine access, short & long-term disability, and more!

• Positive work environments that offer work/life balance and professional growth

• Mission-driven work making a global impact with local roots

• The opportunity to gain hands-on work experience with industry-leading, innovative technology

Summary

The purpose of this position is to interpret, analyze, research, and report data for Monitoring Authorities, while managing the daily sorting, processing, and distribution of data recorded from alcohol monitoring devices in accordance with applicable requirements for assigned jurisdictions.

An exceptional customer-service mindset is key to success in this role. The Compliance Reporting Specialist III (CRS III) reports to the Compliance Supervisor, who closely manages the work, and supports projects and matters of limited complexity.

Responsibilities

• Ensure efficiency and accuracy when utilizing company systems, while protecting the integrity of data dissemination in accordance with jurisdictional requirements

• Review reports for accuracy and compliance with required data content, formatting, delivery methods, and reporting frequency

• Follow up to correct and transmit all data reports within jurisdictional requirements

• Assist the Compliance Supervisor with conducting research, preparing reports, and gathering appropriate documentation for court testimony, hearings, and other meetings

• Ensure accurate and timely submission of all required reports using company databases and Monitoring Authorities’ proprietary software or data management systems

• Provide support and training to Monitoring Authorities regarding new reports and system changes, as required or requested

• Provide comprehensive one-on-one training to new hires

• Lead quarterly training sessions for CRS I and CRS II staff

• Meet or exceed all assigned deadlines

• Perform other duties as assigned

Job Requirements

• High school diploma or equivalent

• At least two years of Compliance Reporting Specialist experience

• At least two years of customer service experience

• Strong attention to detail, with the ability to maintain focus and retain and recall information

• Proficiency with computer skills, including Microsoft Office, and the ability to understand and learn proprietary systems

• Strong analytical and critical thinking skills

• Exceptional oral and written communication skills

• Ability to lead group training sessions and manage a classroom environment

• Adaptability and resourceful thinking in potentially challenging or stressful situations

• Ability to collaborate effectively in a team environment while demonstrating professionalism, courtesy, friendliness, and empathy

Work Environment

• This is a fully remote position, Monday through Friday.

• The vast majority of time is spent sitting in front of a computer.

• Friendly, fun work environment.