Account Associate at #1 Loyalty Tech Startup Laasie

Account Associate

We are seeking an enthusiastic and dedicated Account Associate to join our rapidly growing startup and play a crucial role in supporting our Account Managers (AMs) and Customer Success Managers (CSMs). As an Account Associate, you will work closely with our AMs and CSMs on various backend and internal projects, contributing to our dynamic and fast-paced environment while ensuring smooth operations and exceptional client satisfaction.

The ideal candidate will be a thoughtful self-starter, well-organized, and comfortable dealing with clients and analyzing data. To succeed in this role you will need high-level attention to detail, a can-do attitude and an ability to thrive in a fast-paced environment.

Responsibilities of an Account Associate
Your responsibilities will include, but are not limited to:

Project Execution:

• Collaborate with AMs and CSMs to execute assigned tasks and projects, supporting various backend and internal initiatives.
• Assist in the implementation of new hotel partnerships, ensuring seamless integration.
• Create and manage client profiles using our internal systems.
• Contribute to crafting templated implementation emails for effective hotel communication.
• Generate and manage Trello and Jira tickets as needed for project tracking.
• Develop and maintain Standard Operating Procedures (SOPs) for recurring projects delegated to our Administrative Team.
• Perform routine tasks, such as Zendesk Sweep, to optimize client support efficiency.

Communication and Collaboration:

• Maintain effective communication within the team, sharing project updates and aligning on progress.
• Participate in internal team meetings and client meetings to provide valuable insights and updates.
• Create meeting agenda slides and take notes during client calls, sharing recaps with AMs and CSMs.
• Address inquiries from clients and draft client-facing email responses.
• Participate in client calls, capturing key points and sharing insights with the team.

Proactive Support:

• Offer assistance on familiar topics/projects, such as creating Trello tickets or optimizing Zendesk processes.

Qualifications and Requirements:

• Bachelor's degree or equivalent experience in a relevant field.
• Strong organizational and multitasking skills to manage multiple projects simultaneously.
• Excellent written and verbal communication skills for effective team and client communication.
• Proficiency in project management tools such as Trello and Jira is a plus.
• A keen eye for detail and a commitment to delivering high-quality work.
• Ability to adapt and thrive in a fast-paced and dynamic environment.
• Collaborative and team-oriented mindset with a willingness to take on additional responsibilities

Benefits:

• PHP 1,200/month health insurance reimbursement.
• Work from home, with US hours making up the majority of your shift.

Join us in our exciting journey as a fast-growing startup, where your contributions will make a significant impact on our success. We offer a stimulating work environment where innovation and teamwork are valued. Apply now to become an integral part of our Account Management team!