Client Manager

Who we are
Getting benefits shouldn't feel like a part-time job. For too many families, it does: a stack of forms, a wall of deadlines, and one missing document standing between them and help they already qualify for.

Mirza is changing that. We build public benefits infrastructure that matches people to the programs they're eligible for, helps them apply once across programs, and keeps them covered as the rules shift. That's 200+ programs across all 50 states, including Medicaid, SNAP, WIC, and childcare subsidies.

Government agencies, health plans, health systems, employers, community colleges, and unions use Mirza to reach the people they serve. Unfortunately, the stakes are about to get higher. New federal Medicaid requirements take effect January 1, 2027, affecting roughly 20 million adults, and states need a better way to make sure eligible people don't lose coverage over paperwork. We're building exactly that and we would love for you to join us.

About the role
The Client Manager is Mirza's connective tissue between our product and our partners' missions. They are the single continuous relationship owner from pre-close through renewal and expansion, translating between what Mirza builds and what a partner organization and its end users actually need.

What you’ll do

• Own the client relationship continuously, from late-stage sales through onboarding, go-live, renewal, and expansion.
• Partner with implementation managers to guide clients through onboarding and establish the ongoing engagement cadence.
• Monitor account health proactively, remediate, and escalate to support renewal.
• Identify and qualify expansion opportunities grounded in demonstrated value, not calendar pressure.
• Stay current on the Mirza product roadmap and proactively connect new capabilities to specific partner needs as they emerge.
• Serve as the voice of the customer internally, translating client and end-user feedback into structured input for Engineering and Product.
• Turn client success into advocacy: referrals, testimonials, and case studies, always with the client's full and informed consent.

What we’re looking for

• 2–5+ years in account management, customer success, or a client-facing strategic role, ideally including some exposure to government, healthcare, nonprofit, or social-impact contexts.
• A track record of retaining and growing complex accounts, not just maintaining them.
• Comfort working with data (HubSpot or similar CRM, reporting dashboards) and translating it into a clear narrative.
• Excellent written and verbal communication, with the judgment to know when to escalate and when to solve.
• Genuine curiosity about the public benefits landscape and the people it serves.
• Experience working with government or quasi-government clients and their procurement or compliance requirements.
• Familiarity with public benefits programs (SNAP, WIC, child care subsidies, housing assistance).

We aren't expecting you to be an expert in everything described above. If you check most of the boxes, and are ready to roll up your sleeves and learn, we’d love to hear from you.

What We Offer

• $90,000-$110,000 base salary + commission
• Stock options
• Healthcare, Dental, Vision, Life
• 401k with company contribution
• 16 weeks of fully paid parental leave for birthing and non-birthing + optional 8 week ramp-up period at 80% pay
• Fully remote and flexible hours
• Plus more!

To Apply
If you’re passionate about joining a mission-driven company, email [email protected] with:

• A short explanation about why you want to join Mirza
• Your CV
• Interview availability in the next 7 days

We’ll be in touch to schedule an interview!

Please note, applicants must be authorized to work for any employer in the United States. Unfortunately, we are unable to sponsor or take over sponsorship at this time.