Customer Success Manager

Founded in 2015, the Mapme platform is used by well over a thousand companies and organizations around the world including Philips, Toyota, JLL, Hays and Amnesty International. With Mapme, anyone can create stunning, interactive maps with no coding.

As a Customer Success Manager, you will play a critical role in ensuring customer satisfaction and driving revenue growth. This hybrid role combines the responsibilities of a traditional Customer Success Manager with the added duty of conducting sales demonstrations to showcase product or service capabilities to potential customers. You will be the bridge between the customer's needs and the company's solutions, helping to retain and expand the customer base through excellent service.**

Pre Sales

Responding to online inquiries primarily through the company’s Intercom channel. Conducting high level (inbound) sales demonstrations to showcase Mapme’s capabilities and popular use cases. Tailoring sales demos to the unique requirements of the customer.

Customer Service

• Address and resolve customer issues, inquiries, and concerns promptly, or escalate them to the appropriate team members.
• Collect and relay customer feedback to the product development and marketing teams to help enhance product offerings.
• Maintain accurate records of customer interactions and sales demos.

Marketing

Support creation of marketing content.

Professional Services

• Basic usage of design tools (we need this a lot for map creation).
• Knowledge of integrated software's such as QGIS, Maptiler, Google Sheets.

Qualifications and Experience

• Proven experience in customer success, account management, or a related role.
• Strong presentation and communication skills.
• Demonstrated ability to manage customer relationships effectively and to drive sales.
• Bachelor's degree.

Attributes

• Have a natural interest in the world of maps and an appreciation of how interactive maps are being used by companies and organizations.
• Possess a keen sense of visual aesthetics and an appreciation for design, style, and graphic elements.
• Customer-centric mindset.
• Excellent interpersonal and communication skills with fluent English (Spanish a bonus)
• Strong organizational skills and attention to detail.
• Goal-oriented with a focus on achieving customer satisfaction and sales targets.
• Ability to work very independently (position is 100% remote) and in a team.
• A fast learner, technically minded and eager to learn and master working with multiple mapping tools.

Proficiency using sales and customer relationship management (CRM) tools such as Excel/Google Sheets, Slack, Notion, Google Workspace etc.