Manager Technical Services (ID#5496)

New Value Solutions (NVS) is seeking an experienced Manager, Technical Services to support a global provider of advanced power-system protection relays and disturbance fault recorders.

The Manager, Technical Services will provide strategic and operational leadership for the Technical Services function while serving as a senior technical resource for customers, Sales, Application Engineering, Marketing, and Product Development. The successful candidate will bring deep expertise in power-system protection, numerical relays, disturbance recorders, automation, commissioning, and customer-facing technical support.

Responsibilities:

• Lead, mentor, and develop a team of Technical Services Engineers.
• Provide strategic direction for the Technical Services department and ensure timely, high-quality customer support.
• Support customers through technical consultations, product demonstrations, application guidance, and training.
• Serve as a senior technical contact for customer questions, escalations, and complex protection-system issues.
• Support installation, commissioning, configuration, and operation of protection and automation products.
• Prepare and deliver technical presentations, product comparisons, application materials, and proposals.
• Support Sales and business-development activities through technical expertise and customer engagement.
• Work closely with Marketing, Application Engineering, Engineering, and Product Development.
• Represent at technical conferences, industry forums, and customer meetings.
• Contribute to manuals, datasheets, ordering guides, application notes, and other technical documentation.
• Drive continuous improvement in customer support processes and technical-service delivery.

Requirements:

• Bachelor’s degree in Electrical Engineering is mandatory.
• Approximately 15 years of experience working with numerical protective relays and disturbance/fault recorders.
• Strong experience leading, mentoring, and developing engineering teams.
• Expert knowledge of electric power-system protection, integration, and automation.
• Strong knowledge of protective-relay applications within utilities, engineering firms, OEMs, or consulting environments.
• Experience with EMTP, load-flow, and short-circuit studies.
• Knowledge of advanced communication protocols and communication-system architecture.
• Strong customer-facing communication, presentation, troubleshooting, and relationship-management skills.
• Ability to manage difficult customer or internal discussions professionally.
• Utility, consulting, or engineering-company experience is considered an asset.

If you have this expertise, are able to work full-time remotely, and are available for up to 25% travel within the United States and internationally, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

ID#5496

Questions:

1. Do you hold a B.S. in Electrical Engineering?
2. How many years of experience do you have working with numerical relays and recorders?