Operations Lead, Superpower

The Role
Blood testing is Superpower's most dialed-in product. This role will support the 10 to 15 advanced diagnostics products Superpower has added since then: gut testing, toxin panels, cancer screening, vaginal microbiome testing, etc. These products are spread across a variety of vendors, and the member experience hasn't caught up. Comms are inconsistent, kits show up on different timelines, and packaging doesn't always look like it belongs to Superpower.
We're hiring an Operations Lead for this part of the business. You'll own the member experience and the economics of these products end-to-end, from the moment someone opts in to the moment their results land in their health plan. You'll report to our COO, work closely with Product and Engineering on sprints, and figure out how we add the next 10 vendors without starting from scratch each time.

What You'll Do
Own operations for the advanced diagnostics product line end-to-end — order fulfillment, vendor coordination, and delivery timelines.
Manage vendor relationships and contracts, negotiating pricing and volume discounts as the portfolio scales, with an eye on gross margin.
Drive gross profit and grow wallet share across the product line — increasing not just how many members try these products, but how much they spend on them.
Build standardized, repeatable processes for fulfillment, communications, and packaging across vendors, replacing the current patchwork of one-off approaches.
Own the playbook for adding new vendors and products so the portfolio can scale without rebuilding the process from scratch each time.
Partner cross-functionally with Product and Engineering on shared roadmap items, including running joint sprints and project work.

Who You Are
5-8 years of experience, including at least one substantial stint somewhere rigorous — a few years in consulting and/or a meaningful time at a strong startup.
A strong operational foundation. D2C experience is a plus.
High agency — you push things forward and make decisions without needing a lot of explicit direction.
Intellectually open-minded, willing to work from first principles.
AI-first in how you think and work — you reach for AI tools by default.
Genuinely care about the mission and are willing to work hard.

About Superpower
At Superpower, we’re reimagining the future of health: one where you’re in control, equipped with personalized, data-driven insights. We’re digital-first and tech-forward, delivering a seamless experience with a brand built to resonate as powerfully as Tesla, Apple, or Nike.
How we’re doing it: We’re building the world’s first all-in-one health platform — combining whole-body testing, 24/7 concierge care, an AI doctor, and a curated ecosystem of trusted supplements and prescriptions. A true lifelong health partner, designed to be the one membership that makes sense for everyone.

Our Velocity
Over the past 12 months, we’ve done a lot:
Built a 150,000k person waitlist with zero paid marketing
Hired an A+ team (5 former exited founders; 3 YC-backed)
Raised over $35 million in early-stage funding from top investors
Brought on influencers with over 100 million cumulative followers, such as Steve Aoki, Giannis Antetokounmpo, Vanessa Hudgens
Built a horizontal healthcare system that brings all of someone’s health data in one place; allows someone to visualize, interact, and understand it; connects the dots to identify health issues as early as possible; and makes it easy to take action by aggregating an ecosystem of 100s of diagnostics and therapeutics

You can find more about us below:
superpower.com/series-a
Superpower Overview
Culture at Superpower