Client Success Manager

We're Storyleads. We help lawyers and legal vendors build personal brands through LinkedIn, newsletters, books, and more. We currently serve ~100 clients across the US. We're a team of 16. We're growing fast with plans to double in the coming year. And we need a Client Success Manager who wants to build this with us.

What you'll actually do:

• Own client relationships from kickoff through renewal. Clients should look forward to hearing from you.
• Keep the content pipeline moving. Drafts, reviews, revisions, publishing. When something stalls, you UN-stall it.
• Be the bridge between our clients and our content strategists.
• Build systems that scale. Our processes aren't perfect. We're a startup. We need someone who looks at a workflow and says "this could be better" and then actually makes it better.

What We're Looking For

• 3+ years of proven experience in client success, account management, or client services.
• A track record of owning client relationships end-to-end: onboarding, ongoing communication, retention, and renewal.
• Exceptional people skills and a genuine passion for building strong, long-term client partnerships and not just managing accounts, but becoming a trusted advisor.
• Ability to quickly get up to speed on our clients' industries, voices, and goals, and a real eagerness to do so.
• A natural empathy for clients where you understand their pressures, advocate for their needs, and make them feel genuinely supported.
• Comfortable operating in a fast-moving, startup environment where processes are still being built and your input shapes how things run.

Bonus points if:

• You've worked with lawyers or in the legal industry
• You've managed client success at a content agency or marketing services firm
• You actively use LinkedIn yourself and understand the platform from a user perspective
• You're furiously curious - you want to understand why things work
• You have hands-on experience with AI tools
• You have a sense of humor.

Compensation: Commensurate with experience.
Min time commitment: Full-time.
This is a remote role. You must be available to work Eastern hours.