Microsoft Dynamics 365 Contact Centre Developer

Posted: 5 days ago• Recruiter recently active

Job Location

Remote Work Policy

In office

Visa Sponsorship

Not Available

RelocationAllowed

Skills

Javascript

.NET

Web Services

DevOps

REST APIs

TypeScript

APIs

CI/CD

Azure Services

Power Automate

Power Apps

Dataverse

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Contact Centre

About the job

Key Responsibilities

Design, develop, configure, and support Microsoft Dynamics 365 Customer Service / Contact Centre solutions.
Develop omnichannel customer-service capabilities across voice, chat, messaging, and digital channels.
Configure routing, queues, agent experiences, workstreams, SLAs, and case-management processes.
Build customizations using Dataverse, Power Apps, Power Automate, JavaScript/TypeScript, C#/.NET and APIs.
Integrate Dynamics 365 with enterprise applications and contact-center platforms.
Implement automation and AI-assisted customer-service capabilities.
Develop and maintain integrations using REST APIs, web services, Azure services, or equivalent integration technologies.
Perform coding, unit testing, debugging, deployment, production support, and performance optimization.
Build/support CI/CD and DevOps processes for contact-center applications.
Collaborate with business, product, architecture and IT teams to translate requirements into technical solutions.
Ensure scalability, availability, security and reliability for customer-facing contact-center systems.