Network Engineer

Key Responsibilities

• Design, Analyze, diagnose, and resolve customer issues
• Provide Tier 3 technical support for network infrastructure
• Resolve incidents directly with end users and record detailed actions in ticketing tool
• Collaborate with 3rd party vendors to ensure the network stays operational
• Escalate issues to next level of support if unable to resolve in a timely manner
• Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available
• Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study
• Install and implement network hardware components and cables in data centers and corporate offices
• Perform approved network changes according to procedures with minimal business disruption
• Understand and perform network maintenance and system upgrades, including service packs and patches
• Develop and maintain accurate network support documentation in a knowledge repository
• Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN

Expectations

• This is a full-time, on-site position based in Irving, TX.
• Occasional after-hours support may be required.
• Passionate about customer support
• Attention to detail – good organizational and time management skills
• Ability to work nights or weekends, as needed, and participate in an on-call rotation

Years of Experience

• 7+ years experience managing large scale enterprise networks

Required Qualifications (Non-Negotiable)

*Highlight or Bold your Top 3 “Must-Haves” from this section

• 7+ years’ experience managing enterprise networks (Cisco, f5, Juniper) is preferred
• 2+ years working specifically in network design, planning, connectivity, migration, and support
• Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.)
• Certifications are highly recommended – (i.e., CCNP, CCIE, JNCIS, JNCIP, etc.)

Nice-to-Have Qualifications (Desired but Not Required)

• N/A

Education & Certification Requirements

• University degree in Information Technology or related field preferred

Preferred Industry Experience

Retail, Fuel Operations, Supply Chain