Salesforce Administrator

Charter Solutions is hiring a customer-focused professional to respond to support requests and perform basic Salesforce configuration and maintenance. This is a non-technical role designed for someone who is comfortable using Salesforce but is not expected to write code, build complex automations, or manage system integrations.

The ideal candidate is organized, responsive, and able to translate straightforward business requests into simple Salesforce updates, such as creating or modifying fields.

This is a remote contract role through the end of 2026.

Key Responsibilities

• Monitor and respond to customer and internal support tickets.
• Troubleshoot basic user questions and resolve common Salesforce issues.
• Create and update Salesforce fields, page layouts, picklists, and related configurations.
• Add or update users and make basic permission changes when needed.
• Document requests, actions taken, and resolutions within the ticketing system.
• Escalate technical, integration, automation, or development issues to the appropriate team.
• Communicate clearly with users regarding ticket status, expected timelines, and resolution.
• Maintain simple process documentation and user instructions.
• Identify recurring support issues and recommend practical improvements.

Qualifications

• Previous experience using Salesforce in a customer support, sales operations, or administrative capacity.
• Familiarity with basic Salesforce configuration, including fields, page layouts, picklists, and user management.
• Experience responding to customer or internal support tickets.
• Strong written and verbal communication skills.
• Ability to prioritize requests and manage multiple tickets simultaneously.
• Strong attention to detail and a service-oriented mindset.
• Ability to recognize when an issue requires escalation.

***No 3rd parties please!***