Desktop Platform and Experience Engineer

Job Description: Ideally this candidate can be on site in Chicago twice per month.

Primary Responsibilities

Application PackagingPackage and publish applications using FlexApp.

Conduct application compatibility testing.

Troubleshoot deployment failures.

Maintain package lifecycle documentation.

Manage application onboarding requests.

Endpoint EngineeringAdminister Microsoft Intune.

Support Autopilot provisioning.

Manage device configuration policies.

Maintain compliance and reporting standards.

Improve endpoint management automation.

Windows Image ManagementAssist with gold image development.

Participate in image testing and validation.

Maintain application baselines.

Support Windows 11 deployment efforts.

Operational ExcellenceReduce recurring incident volume.

Develop monitoring and reporting improvements.

Document support procedures.

Create knowledge articles.

Identify opportunities for automation.

Support TransitionPartner with the Service Desk.

Develop tiered support processes.

Create troubleshooting documentation.

Expand first-contact resolution capabilities.

Required Skills

StrongMicrosoft Intune

Windows 10/11 Administration

Application Packaging

FlexApp

PowerShell

Endpoint Troubleshooting

Working KnowledgeAzure Virtual Desktop

Nerdio

Autopilot

Active Directory

Entra ID

Microsoft 365

PreferredChocolatey

Ansible

UIPath Testing

Automation Tools