Application Support Lead

Company Description Staff Boom provides customized staffing solutions and consulting services to small and medium-sized businesses, helping organizations reduce costs, optimize processes, and minimize operational risks. The company is built on values of honesty, accountability, professionalism, and collaboration, creating a results-driven experience for clients. Staff Boom tailors its approach to each business by understanding its goals, challenges, and outsourcing needs before implementing any solution. Services begin only after a comprehensive, individualized plan is approved, ensuring clarity around timelines, implementation steps, and expected outcomes. This thoughtful approach offers team members the opportunity to contribute to meaningful, client-centered solutions in a supportive and professional environment.

Role Description The Application Support Lead is a full-time remote role responsible for overseeing the support and maintenance of business applications used by Staff Boom and its clients. This role includes managing incoming support requests, prioritizing issues, and ensuring timely resolution of application and technical problems. The Application Support Lead will investigate and troubleshoot complex issues, coordinate with development and infrastructure teams, and document solutions and best practices. Day-to-day responsibilities include monitoring application performance, analyzing recurring problems, recommending improvements, and providing guidance to other support team members. The role also involves communicating clearly with internal stakeholders and clients, managing expectations, and contributing to process enhancements that improve service quality and system reliability.

Qualifications

• Strong application support and technical support skills, with experience managing and resolving user issues across multiple systems.
• Solid analytical skills and troubleshooting abilities to diagnose root causes, interpret logs, and implement effective solutions.
• Clear and professional communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams.
• Experience leading or mentoring support teams, including task prioritization, incident escalation, and knowledge sharing.
• Familiarity with ticketing systems, remote support tools, and standard IT service management practices (e.g., ITIL principles).
• Understanding of application architectures, databases, and integrations; ability to work closely with developers and system administrators.
• Ability to work independently in a remote environment, manage multiple priorities, and maintain a high level of attention to detail.
• Relevant education or certifications in Information Technology, Computer Science, or a related field; equivalent practical experience will also be considered. Salary Range $73,000- $80,000