Project Manager-eCRM

eCRM Project Manager

Contract: 12 months, with possibility of extension

Anticipated start: October 2026

Location: Remote within Canada

Work schedule: Aligned with the client’s Atlantic Time business hours

About Opportunity

Buchanan Technologies is seeking an experienced eCRM Project Manager to support a large-scale, multi-year CRM modernization initiative for a Canadian public-sector organization.

The program is focused on consolidating aging CRM applications into a sustainable enterprise framework of reusable and scalable business components. The selected Project Manager will lead complex CRM initiatives, coordinate cross-functional delivery teams, and establish the governance, planning, reporting, and change-management practices required for successful delivery.

Key Responsibilities

The eCRM Project Manager will:

• Lead assigned projects using an Agile-Iterative delivery methodology and established program templates.
• Develop and maintain project governance, communication, escalation, and decision-making structures.
• Define project objectives, requirements, scope, deliverables, and required approvals.
• Develop and manage project plans, schedules, milestones, resources, budgets, and expenditures.
• Create and maintain integrated project plans using Microsoft Project Online or equivalent software.
• Coordinate cross-functional teams that may include program managers, solution architects, developers, business analysts, quality-assurance analysts, subject-matter experts, vendors, and operational teams.
• Manage project risks, issues, decisions, dependencies, and change requests.
• Deliver timely weekly status reports and facilitate monthly executive steering committee meetings.
• Communicate project status, risks, decisions, and recommendations to executives and other stakeholders.
• Apply change-management practices to support business readiness, adoption, and successful implementation.
• Ensure project documentation and deliverables are complete, accurate, approved, and properly signed off.
• Develop an approved operational transition plan and coordinate the handoff of completed solutions to the appropriate support teams.
• Perform other project-management responsibilities as assigned.

Required Qualifications

• At least 5 years of demonstrated experience as a Project Manager in complex enterprise environments.
• At least 2 years of demonstrated experience managing implementations of commercial off-the-shelf CRM products.
• Demonstrated experience delivering projects using Agile methodologies; Agile-Iterative experience is preferred.
• Experience developing project plans in Microsoft Project Online or equivalent software and managing delivery against those plans.
• Proven ability to manage multiple priorities, projects, deadlines, resources, and stakeholders simultaneously.
• Experience leading cross-functional teams in a multifaceted, primarily remote environment.
• Strong project-governance, risk-management, issue-management, budgeting, scheduling, and reporting capabilities.
• Excellent written, verbal, presentation, facilitation, and executive-communication skills.
• Demonstrated ability to work effectively with executives, managers, technical teams, vendors, and subject-matter experts.
• Strong customer-service orientation and the ability to adapt in a dynamic environment with tight deadlines.
• Ability to work remotely within Canada during Atlantic Time business hours.
• Availability for occasional evening or weekend work related to system upgrades or production support.

Preferred Qualifications

• Project Management certification, such as PMP, PRINCE2, or an Agile certification.
• Project-management experience with Oracle Fusion Cloud Sales and Service CRM.
• Experience using Microsoft Azure DevOps for Agile planning, tracking, reporting, or delivery management.
• Demonstrated organizational change-management experience.
• Experience delivering projects for government or other public-sector organizations.

Engagement Details

• Engagement type: Contract
• Contract term: 12 months
• Work arrangement: Remote within Canada
• Anticipated start: October 2026
• Extension: Possible, based on program requirements
• Schedule: Atlantic Time business hours, with occasional after-hours support as required