Software Engineer

Role- Senior Genesys Call Flow Developer

Location – Remote

Your Future Duties and Responsibilities:

• Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS.
• Develop custom integrations with internal systems and third party applications using Genesys Cloud APIs (RESTful) and webhooks.
• Create and update campaigns and contact lists to be used for outbound operations.
• Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and collaborate with team members to ensure high code quality and continuous delivery.
• Maintain documentation for workflows, integration patterns, and deployment processes.

Required Qualifications to be Successful in this Role:

• 7+ years of experience managing Genesys Call flow
• 5+ years’ experience in Java, SpringBoot technologies.
• 3+Experience in utilizing APIs and Microservices.
• Experienced and possess knowledge in various phases of SDLC.
• An inherent ability to solve problems, provide solutions and wear different thinking hats, as situation demands.
• Use data, experiments, and customer feedback to drive growth in this space.
• Ability to nurture and train talent in this space.
• Excellent oral, written communication and presentation skills.
• Experienced in usage of tools such as JIRA and Confluence.