Account Manager - B2B SaaS (Hybrid)

Lucen Timeline is a Visme sister company and it'a a fast-growing SaaS company that helps professionals simplify complex project visuals with elegant timelines, roadmaps, and Gantt charts built right inside PowerPoint. With millions of users worldwide - from Fortune 500 enterprises to global nonprofits - we’re trusted by teams who need to communicate plans clearly and drive alignment.

We’re now entering an exciting next stage: expanding beyond our flagship product into a multi-product SaaS portfolio. With the recent additions of new products, our focus is on deeper enterprise adoption, stronger cross-sell motions, and building long-term strategic customer relationships.

This role sits in Sales. You will carry a quota covering renewal, expansions, and cross sells on assigned book of business. This role is for Hybrid setup with 2-3 days weekly in the office.

What you’ll do
• Act as the primary point of contact for assigned accounts, ensuring smooth renewals
while nurturing customer relationships.
• Manage renewal cycles - forecasting, pricing, negotiation, and contract execution.
• Proactively identify under-utilized accounts and drive recovery actions.
• Surface and act on upsell/cross-sell opportunities.
• Conduct discovery-driven check-ins and business reviews that evolve into growth
conversations.
• Track and report on renewal rates, ARR health, and expansion pipeline.
• Share customer insights with Product, Growth, and Sales to inform roadmap and GTM.
• Contribute to team playbooks, renewal frameworks, and best practices as the role
matures.
• Build strong relationships with stakeholders at multiple levels - from champions and
users to procurement and IT.

Who you are
• 3-5+ years in SaaS account management, renewals, or commercial customer success.
• Comfortable owning numbers — renewals, expansions, cross sells. Proven track
record of meeting quota on renewals and upsell/expansion.
• Strong negotiation skills and experience working with IT procurement and asset
management teams.
• Excellent communication and relationship-building abilities, from users to executives.
• CRM fluency (HubSpot/Salesforce) and disciplined pipeline/forecasting habits.
• A growth mindset - excited to adopt the growing function of account management as it
evolves at Lucen.
• Relationship-first — you build genuine trust and know the best way to drive revenue is
to make partners feel like real partners, not ticket numbers
• Proactive by default — you identify risk and opportunity before they become obvious
• Comfortable with commercial conversations: pricing, renewals, contract terms, and negotiation.