System Engineer

Job Title: Systems Engineer (SaaS)

Location: Sacramento, CA (5 Days Onsite)

Job Type: Long term contract

About R Systems:

R Systems is a global leader in technology and analytics services, delivering innovative solutions to drive digital transformation across industries like Telecom, Banking, Healthcare, and Public Services. With over 4,400 professionals in 25+ countries, we are committed to helping our clients achieve operational excellence and enhanced customer experiences.

We are proud to be Great Place to Work® Certified™ in 10 countries, including India, the USA, Canada, and more. Our vibrant team culture fosters collaboration, innovation, and growth, making R Systems a fantastic place to work.

Join us in creating impactful solutions and advancing technology for a better tomorrow.

Minimum Technical Qualifications

• A minimum of seven (7) years of experience in Software-as-a-Service (SaaS) application implementation, enhancement, and testing.
• A minimum of seven (7) years of experience in technical and administrative support of SaaS applications, such as researching technical issues, debugging and resolving issues in a timely manner.
• A minimum of seven (7) years of experience of onboarding SaaS applications including configuring SaaS systems, generating dashboards and working with the third-party vendors and SaaS clients.
• A minimum of seven (7) years of experience in Software Development Life Cycle (SDLC) such as analyzing, solutioning, detail design, development, testing, automation and deployment.

Desirable Technical Qualifications

• A minimum of five (5) years of hands-on coding experience in algorithm and data structures.
• Experience with technical integration between SaaS solutions and the ServiceNow “Now Platform” including but not limited to Incident Management, Change Management, Service Level Management, and Service Catalogue.
• Experience in maintaining and administering ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), and Information Technology Operations Management (ITOM).
• Extensive experience in using, defining, and generating reports (e.g., status, statistics, analysis) from ServiceNow for communication and periodic reporting of SaaS applications and solutions across the enterprise.
• Experience with AI technologies such as MS Copilot, Claude, etc.
• Experience in using tools to solve application performance issues.
• Experience in metrics, analytics and logging.
• Experience in working in an agile environment and working with cross-functional teams.