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About the job
Role Overview
This is a senior Hogan IDS support and problem management role supporting deposit applications. We're looking for someone who can investigate production issues, perform root cause analysis, advise development teams, and serve as a trusted subject matter expert. This is not a hands-on application development role and not a Java-focused position. That positioning should help significantly reduce the volume of unqualified Hogan keyword-stuffed resumes Erin has been seeing.
Key Responsibilities
Diagnose unknown issues quickly
Understand system behavior across multiple applications
Determine what failed and why
Restore service rapidly
Document resolutions
Recommend preventive improvements
Share knowledge with junior team members
Act as a subject matter expert
Advise Change-the-Bank development teams
Help determine solution approaches
Explain complex Hogan behaviors
Provide guidance more often than writing code
Required Qualifications
- Bachelor’s degree in a relevant field (or equivalent combination of education, certifications, and experience in lieu of a degree).
- Strong Hogan experience
- Ability to support critical production systems
- Fit within a very high-performing team culture
- Advanced troubleshooting ability
- Creative problem-solving skills
- Deep Hogan system expertise
- Capability to operate within a mission-critical environment
- Production support in critical banking systems
- Deep Hogan IDS experience
- Deposits domain expertise
- Strong mainframe background
- COBOL
- JCL
- CICS
- VSAM
- Working knowledge of DB2
- Production support experience
- Incident management experience
- Root cause analysis experience
- Exceptional problem-solving skills
Preferred Qualifications
Experience supporting multiple Hogan applications
Banking core deposits knowledge
Ability to mentor junior staff
Strong communication skills
Ability to work independently during major incidents
Location: Pittsburgh, PA (relocation assistance is offered)
About Techstra Solutions
Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: www.techstrasolutions.com
About the company

Techstra Solutions
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