Project Manager, Customer Delivery

About hellocare.ai

hellocare is a leader in AI-assisted virtual care delivery, offering an integrated platform that combines advanced software, proprietary hardware, and powerful AI to transform the way healthcare is delivered across hospitals, home care, and primary care settings.

Our comprehensive platform supports Virtual Nursing, Virtual Patient Observation (Sitting), Telehealth, and Patient Engagement—alongside digital whiteboards, room signage, remote patient monitoring (RPM), and AI-powered clinical workflow automation. Our AI-driven fall prevention and detection capabilities are setting new standards for inpatient safety.

Following our recently announced $47M growth round, backed by leading health systems, hellocare is in hypergrowth mode and scaling rapidly across the U.S. to meet rising demand for smarter, more efficient care delivery models.

We’re on a mission to bridge healthcare and technology to ensure care is accessible, scalable, and efficient—for both providers and patients.

Position Summary

The Project Manager is responsible for leading the successful delivery of hellocare implementations for our customers. This role serves as the primary point of contact for all customer stakeholders, including clinical, technical, and operational leaders, and is accountable for ensuring deployments are executed smoothly, on time, and in alignment with hellocare’s delivery methodology. The Project Manager owns end-to-end delivery and is fully accountable for planning, progress, communication, risk management, and overall delivery outcomes across the delivery lifecycle.

Key Responsibilities

• Maintain strong relationships with clinical, technical, and operational customer stakeholders, providing advice and leadership throughout all implementation phases.
• Translate customer scope and expectations into clear delivery plans, coordinating with internal teams to ensure customer goals are understood and achieved.
• Maintain delivery plans, schedules, and status reporting that provide transparency to customers and internal delivery leadership.
• Ensure all project deliverables align with hellocare’s delivery methodology, quality standards, and customer expectations.
• Identify, track, and resolve risks, issues, dependencies, or changes in scope that could impact delivery outcomes.
• Facilitate customer working sessions, operational reviews, and updates for customer project leadership to drive alignment and decision‑making.
• Ensure go‑live readiness through coordination of training, validation of the configured solution, and a structured transition plan to ongoing support.

Required Qualifications

• Minimum of 3–5 years of project management experience; healthcare technology experience strongly preferred
• Demonstrated ability to manage multiple projects and competing priorities
• Strong communication, analytical, and problem‑solving skills
• Experience working with cross‑functional teams in technical or healthcare environments

Preferred Qualifications

• Experience delivering telehealth, virtual care, or healthcare IT solutions
• Familiarity with hospital operations, clinical workflows, or patient‑facing technologies
• Experience working in fast‑growing or scaling organizations with evolving delivery processes
• Experience with on‑site deployments, go‑lives, and operational transitions in healthcare settings
• PMP, CSM, or other relevant project management certification

Why Join hellocare

• Be part of a company leading the transformation of AI-assisted virtual care delivery
• Work directly with the Founder, CEO, CRO, and top health systems across the country
• Opportunity to build and scale a high-impact growth marketing function
• Competitive compensation with performance-based incentives
• Comprehensive benefits and a dynamic, fast-paced environment
• Make a meaningful impact on the future of healthcare delivery