Technical Sales Engineer

Job description:

About ANDRITZ

The ANDRITZ GROUP is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and solid/liquid separation in the municipal and industrial sectors. In addition, ANDRITZ offers technologies for certain other sectors including automation, the production of animal feed and biomass pellets, pumps, machinery for nonwovens and plastic films, steam boiler plants, biomass boilers and gasification plants for energy generation, flue gas cleaning plants, plants for the production of panel boards (MDF), thermal sludge utilization, and biomass torrefaction plants.

ANDRITZ (Knife Systems) is seeking a self-motivated individual to provide support to the product managers and service area for the Wood Yard. This position will report to Oldsmar, FL.

EDUCATION AND EXPERIENCE

• Two+ years of experience in customer service, inside sales, or accounting.
• Degree in Accounting, Business, or Finance preferred, but not required.
• Proficient in Word, Excel and Outlook.
• Familiarity with SAP or other ERP is a plus.
• Strong interpersonal/communication skills and ability to work in a team environment as well as independently.
• Ability to simultaneously manage multiple tasks in an efficient and professional manner.
• Perform moderately complex tasks requiring a fundamental knowledge of the Company’s products and services.
• BA/BS Required.
• Mechanical Background preferred.

PRINCIPAL DUTIES

Major responsibilities are listed but not necessarily limited to the following duties:

• Coordinate and/or perform the following activities for PKP Service
• Generate SAP quote numbers and electronic folders for Spare Parts, Field Service, and Service Contract customer quotes.
• Answer calls / emails about contracts, Caps issues, Service, invoice questions, shipment questions, consignment
• Prepare and distribute quotes to the customer.
• Prepare completed orders for customer invoicing.
• Audit all orders to ensure accuracy and completeness prior to entering order.
• Enter and acknowledge sales orders in SAP.
• Generate and track purchase requisitions for project purchasing from request forms provided by Project Managers
• Maintain both hard file and electronic file for all projects, field service orders, service contracts, and off-site inventory.
• Schedule and report activities/jobs of the representatives on a weekly schedule.
• Work closely with management on potential problems to ensure customer satisfaction.
• Assist Project Managers in maintaining customer account, project scopes, contract renewals and account maintenance needs.
• Along with Controller and other Project Controllers work on policies, procedures and training for sales and service staff and needed.
• Assist with various project accounting functions.
• Travel (2-3 trips per year within US).

PHYSICAL REQUIREMENTS

Effort & Working Conditions: Working conditions can include production/fabrication facilities and offices.

Normal work environment involves freedom to move about. The physical environment is clean and climate-controlled within an office workstation. May be required to visit the manufacturing floor where noise, dust, heat are present. Sensory attention is required to read reports, answer telephones, sit for long periods, attend meetings, etc. High demands in terms of deadlines.