Information Technology Support Specialist

Company Description

KDI Office Technology helps organizations in the Mid-Atlantic region work smarter through digital transformation, simplified IT, and streamlined workflows tailored to meet unique needs. With services ranging from Managed IT and Print Services to Cybersecurity and Cloud Phone systems, KDI provides personalized support with big-company resources. The company is known for its expertise in IT & Physical Security, Digital Transformation, and Imaging/Printing solutions.

Role Description

This is a full-time role for an Senior IT Support Specialist located in Philadelphia, PA area at KDI Office Technology. The Senior IT Support Specialist will be responsible for technical support, troubleshooting, desktop computers, physical and virtual servers, basic networking, information technology, and help desk support on a day-to-day basis. Support will be provided via remote and on-site visits with clients.

Qualifications

• Technical Support and Help Desk Support skills
• Troubleshooting of IT issues, including desktops, servers, cloud M365, and basic networking.
• Experience in Information Technology
• Strong analytical and problem-solving abilities
• Excellent communication and customer service skills