Spanish Customer Support Executive

Job Responsibilities:

● Go getter attitude!
● Willing to work during the US shift timing
● Providing technical support to the clients based in the US
● Should have customer handling skills
● Possessing excellent product knowledge to enhance customer support
● Understanding and assessing customer needs and requirements
● Ability to multi -task, prioritize & manage time effectively
● Providing accurate, valid and complete information by using the right methods/tools
● Meet customer service call handling quota
● Handling customer queries/complaints, providing appropriate solutions and
alternatives within the time limits
● Follow up with the customers as and when required to ensure resolution
● Keep records of customer interactions, process customer accounts and file documents

Timing: 9 hrs shift/day and 5.5 working days in a week

Preferred candidate :

● Excellent communication skills in Spanish & English
● Confident & persistent
● Should have good presentation skills
● Quick learner and passionate about customer support
● Self-motivated with a results-driven approach
● Proficiency in MS Office (Excel, Word, PPT)