Sales Clerk

Role Summary

The Sales Clerk is the front-line staff member who serves customers, processes sales, and keeps the store clean and organized. Each RxGo location has two Sales Clerks working in shifts. Sales Clerks handle customer inquiries, process payments, and refer clinical questions to the Pharmacist. They do not prescribe or recommend medication on their own.

Key Duties
• Greet every customer and provide friendly, professional service.
• Process all sales through the POS system — no off-system or manual sales allowed.
• Collect payment (cash or transfer) before handing over any product to the customer.
• Register customer phone numbers in the loyalty system at point of sale.
• Refer all clinical questions (dosage, drug interactions, prescriptions) to the Pharmacist.
• Keep the store clean, organized, and well-stocked on shelves at all times.
• Conduct a quick stock check at the start and end of each shift with the Account Clerk.
• Report any customer complaints, stock shortages, or store issues to the Pharmacist or Account Manager immediately.
• Never sell personal products, give unauthorized discounts, or close the store before 10:00 PM.

Qualifications
• SSCE or OND minimum.
• Prior experience in retail sales, customer service, or pharmacy sales preferred.
• Comfortable using a POS system or willing to learn quickly.
• Fluent in English and Yoruba.
• Friendly, patient, and good with people.
• Honest and reliable — zero tolerance for theft or fraud.
• Able to work morning or evening shifts, including weekends.

Key Performance Indicators
• 100% of sales processed through the POS system (zero off-system transactions).
• Customer phone number captured for 80%+ of transactions.
• Zero customer complaints about rudeness or incorrect products per month.
• Store cleanliness and organization rated satisfactory on weekly inspection.
• Shift handover completed on time with accurate stock count.

Compensation
• Base Salary: ₦80,000 – ₦120,000 gross monthly.
• Benefits: HMO, pension, 13th month salary.
• Performance Bonus: ₦15,000/month for hitting all KPI targets.