Technical Support Quality Assurance

As a Technical Quality Assurance - Sr Professional I, you will play a crucial role in maintaining and improving the quality of our software products. Your expertise will help ensure that our solutions meet the highest standards of performance and reliability. Working closely with development and product teams, you will identify issues, implement best practices, and contribute to the continuous improvement of our QA processes. This role provides an opportunity to leverage your skills and experience to make a significant impact on our product offerings.

What you'll do:

Execute and oversee detailed quality assurance testing for software products.

Develop and implement comprehensive test plans and test cases.

Collaborate with cross-functional teams to identify and resolve software defects.

Apply best practices in quality assurance to ensure high-quality deliverables.

Provide guidance and mentorship to junior QA team members.

Participate in peer reviews and contribute to continuous improvement initiatives.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

4+ years of experience in software quality assurance

2+ years of experience in automation testing

2+ years of experience in performance testing

2+ years of experience in Agile methodologies

4+ years of an equivalent combination of educational background, related experience, and/or military experience

4+ years working with JSON/XML and RESTful APIs services

Experience that would be great to have:

Experience with automated testing tools

Knowledge of continuous integration and continuous deployment (CI/CD) tools

Familiarity with security testing practices

Understanding of software development lifecycles

Certification in software testing methodologies

What would be great to have:

• Proven experience in quality assurance or technical analysis, demonstrating a solid understanding of testing methodologies and processes.
• Ability to manage time effectively and adhere to project timelines while maintaining compliance with project requirements.
• Detail-oriented mindset with a focus on achieving quality standards and addressing defects promptly.

Experience with automated testing tools to enhance testing efficiency and coverage