Account Manager

Company Description
Panoplai is the Human Data Engine—a single platform combining real human insights, validated synthetic personas and digital twins. We help organizations move quickly from raw data to actionable answers by bringing survey collection, data ingestion, enrichment, analysis and interactive reporting into one platform.

Role Description
Panoplai is seeking an experienced Account Manager for a remote or hybrid, full time position. This role will own and grow a portfolio of client relationships, serving as the primary point of contact from onboarding through renewal and expansion.

The Account Manager will understand each client’s objectives, drive platform adoption, coordinate internal resources and ensure clients receive meaningful value from Panoplai. The role will also monitor account health and usage, manage regular client communications, address issues across research, product and support teams, and identify opportunities for upselling and account growth.

Qualifications
5+ years of experience in account management, customer success, client services or sales, in SaaS, market research or insights
Proven ability to manage, retain and grow client relationships
Strong communication, relationship-building and expectation-management skills
Commercial mindset with experience identifying renewal and expansion opportunities
Ability to understand data-focused products and translate complex capabilities into clear client value
Strong organization, problem-solving and cross-functional coordination skills
Comfortable working independently in a fast-paced, remote environment
Experience with CRM tools and reporting platforms
Experience with survey technology, analytics, synthetic data or digital twins is a plus
Bachelor’s degree or equivalent professional experience