ServiceNow Developer

JOB SUMMARY: Develop, maintain and expand custom developed ServiceNow scoped applications utilizing the Now Platform with focused on App Dev Engine. This will include front and back end components connected to a blended technology stack and also focus on interconnecting ServiceNow applications/functions into other ServiceNow applications as well as legacy systems.

Primary Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software / scoped applications and solutions as required through scripting and software development using App Engine + Flow Designer
• Prepare technical documentation as specified in customer contracts and as internally required
• Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Participate in scrum ceremonies

Secondary Responsibilities

• Build on current platform knowledge by learning new modules and broadening skillset
• Maintain current certifications, keep up to date on all Delta releases
• Support the development and growth of the scoped applications
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

Qualifications

Education

• BA/BS Degree education preferred

Experience

• 2-4 years developing scoped applications on the ServiceNow platform
• Strong working knowledge with configuration and customization of solutions in one (1) or more of the following specializations:
• ServiceNow Mainline solutions/Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc)
• Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
• Experience with the NOW Mobile applications and Mobile studio for both android and iOS devices
• Experience with Virtual Agent implementations and understanding of NLU (Natural Language Understanding) and NLP (Natural Language Processing)
• Experience with 3rd Party Integrations Development (Connectors, REST, SOAP, MID Servers, etc)
• Experience with SSO (Single-Sign-On) and MFA (Multi-Factor-Authentications) solutions like OKTA, Microsoft Azure AD
• Strong working experience with JavaScript and ServiceNow JavaScript API's
• Working proficiency in the following skills are encouraged:
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Experience with ServiceNow development methodology and the Now Platform including AppDev Engine, Flow Designer, Integration Hub, Mobile Studio, and Automated Test Framework
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell
• Working knowledge of AWS, Infrastructure as Code, and DevOps preferred
• Knowledge in ITIL foundations with the ability to relate concepts to implementation strategies

Licenses and Certifications

• ServiceNow Certified System Administrator required
• ServiceNow Certified Application Developer required
• ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) preferred
• ITIL v3 or v4 Certification preferred

Knowledge, Skills, And Abilities

• Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
• Working English language proficiency: writing, reporting, verbal/oral communication
• Experience in an Agile teams environment using Scrum and Kanban
• Proven troubleshooting skills
• Remain innovative, creative, and self-directed
• Be a great leader and team player with a record of accomplishment in managing multiple complex tasks

Additional Information

• Candidates residing in locations within BankUnited's footprint may be given preference.