Virtual Assistant / Administrative Assistant

Location: Remote
Job Type: Full-Time
Department: Operations / Administration
Compensation
Base Salary: $650 usd per month
Commission: uncapped commission for sales and bookings

Position Overview

BerliTravel is looking for a reliable and organized Virtual Assistant / Administrative Assistant to support daily operations, customer communication, scheduling, data entry, and administrative tasks.

The ideal candidate is detail-oriented, responsive, organized, and comfortable working independently in a remote environment.

Responsibilities

• Manage emails, calendars, bookings, appointments, and administrative tasks.
• Update customer and prospect information in the CRM.
• Organize travel documents, bookings, and customer records.
• Assist with customer inquiries and follow-ups.
• Perform data entry and maintain accurate records.
• Prepare reports, spreadsheets, and internal documents.
• Coordinate with sales and operations teams.
• Follow up with customers and internal team members when needed.
• Assist with travel research, itinerary information, and basic booking support.
• Maintain organized digital files and company records.
• Complete other administrative tasks as assigned.
• Upload Content to Social Media

Requirements

• 2+ year of experience as a Virtual Assistant, Administrative Assistant, or similar role.
• Strong written and spoken English.
• Excellent organization and attention to detail.
• Good communication and follow-up skills.
• Proficient with Google Workspace, Microsoft Office, and spreadsheets.
• Comfortable learning CRM and other online business tools.
• Ability to manage multiple tasks and meet deadlines.
• Reliable internet connection and professional remote-work environment.
• Able to work independently with minimal supervision.

Travel, tourism, hospitality, or customer service experience is a plus.

KPIs

• Accuracy of administrative work
• Task completion rate
• Response and follow-up time
• CRM/data accuracy
• Customer support responsiveness
• Timely completion of assigned tasks
• Overall team support and productivity

Schedule: Full-Time, Remote. U.S.-aligned working hours may be required