Technology Product Manager (TPM)

We are seeking a highly motivated and customer-focused Technology Product Manager (TPM) to lead the strategy, roadmap, and execution of the T-Life Backend-for-Frontend (BFF) Platform.

This role will drive the evolution of the T-Life digital experience by enabling scalable, reliable, secure, and high-performing APIs and orchestration services that power customer-facing mobile and digital experiences.

The TPM will work closely with engineering, architecture, UX, business stakeholders, SRE, operations, and platform teams to define product requirements, prioritize investments, and ensure successful delivery of capabilities that improve customer engagement, application performance, platform reliability, and operational excellence.

Key Responsibilities

Product Strategy & Vision

• Define and own the product vision, strategy, and roadmap for the T-Life BFF platform.
• Identify opportunities to enhance digital customer experiences through API orchestration, service aggregation, and backend optimization.
• Align product priorities with T-Mobile's digital transformation and customer experience objectives.
• Evaluate emerging technologies, architectural patterns, and platform capabilities to drive innovation.

Product Management & Delivery

• Own and manage the BFF product backlog, feature prioritization, and release planning.
• Translate business and customer requirements into detailed product requirements, user stories, and acceptance criteria.
• Partner with engineering teams throughout the SDLC to ensure successful feature and capability delivery.
• Lead sprint planning, backlog grooming, roadmap reviews, product/release planning, and stakeholder communications.
• Define and track product success goals, OKRs, and KPIs.
• Conduct product demonstrations and communicate product value to customers and stakeholders.

Platform & Architecture Leadership

• Partner with architects and engineering leaders to define scalable BFF architecture and API strategies.
• Drive standardization of API design, service integration, caching strategies, and performance optimization.
• Ensure scalability, resiliency, security, observability, and reliability requirements are met.
• Support migration initiatives involving microservices, cloud-native technologies, and modern application architectures.
• Maintain a strong understanding of technology trends, architectures, and evolving product-management practices.

Operational Excellence & AIOps

• Partner with SRE, Operations, and Support teams to improve platform health and reliability.
• Drive initiatives focused on:
• Alert noise reduction
• Incident triage automation
• Root-cause analysis acceleration
• Monitoring and observability improvements
• Service Level Objective (SLO) management
• Define and measure operational KPIs to improve platform stability and customer experience.
• Leverage automation, AI/ML, telemetry, and production insights to improve operational efficiency.

Customer Experience & Market Research

• Design customer-centric experiences across the customer journey.
• Partner with product designers on wireframes, journey maps, and user experience requirements.
• Conduct customer discovery, market research, competitive analysis, and ecosystem research.
• Monitor market trends, partner ecosystems, competitive strategies, and emerging technologies.
• Define and articulate product and business differentiation.

Stakeholder & Team Leadership

• Collaborate with business leaders, customer experience teams, engineering, architecture, and operations to align priorities.
• Influence cross-functional teams without formal authority and drive organizational change.
• Present roadmap progress, business value, product performance, and technical recommendations to leadership.
• Set a clear product vision and motivate engineering teams toward successful delivery.
• Prioritize, delegate, influence, persuade, and resolve competing priorities effectively.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
• 5+ years of Product Management experience in software, platform, cloud, or digital technology environments.
• 3+ years of experience with API-driven architectures, microservices, or backend platforms.
• Strong understanding of Backend-for-Frontend (BFF) patterns and API orchestration frameworks.
• Experience managing products within Agile/Scrum environments.
• Strong technical acumen with the ability to collaborate effectively with engineering and architecture teams.
• Proven experience defining product roadmaps and translating customer needs into technical solutions.
• Strong user-story writing, product backlog management, and product pipeline management skills.
• Excellent communication, presentation, stakeholder-management, and influencing skills.
• Strong analytical and problem-solving abilities.

Preferred Qualifications

• Experience supporting large-scale mobile applications and digital customer experiences.
• Experience in telecom, wireless, or digital commerce environments.
• Experience with AWS, Azure, or GCP.
• Knowledge of GraphQL, REST APIs, API gateways, service mesh, and event-driven architectures.
• Experience with observability and monitoring platforms such as Datadog, Splunk, Dynatrace, Grafana, or New Relic.
• Exposure to AIOps, automation, incident management, and production-support environments.
• Experience leveraging AI and machine-learning solutions to improve operational efficiency and customer experience.
• CSPO or CSM certification is a plus.

ABOUT BRICKRED SYSTEMS

BrickRed Systems is a global leader in next-generation technology consulting and workforce solutions, specializing in delivering high-quality talent across digital, engineering, healthcare, analytics, finance, operations, and business transformation domains. With a strong emphasis on innovation, scalability, and client success, BrickRed Systems helps organizations solve complex business challenges by providing skilled professionals across strategy, technology, creative, and operational functions.

BrickRed Systems fosters a culture of continuous learning, collaboration, and excellence, enabling professionals to contribute to high-impact global initiatives while advancing their careers