Senior Partner Success Manager

Own the relationship. Shape the strategy. Help build what's next.

Most client success roles are about managing relationships. This one is about leading them.

At Arcalea, you'll become the trusted advisor for a portfolio of established clients, helping executive stakeholders understand not just what is happening, but why it matters and what to do next. You'll lead complex engagements, guide cross-functional teams, and turn marketing performance into business decisions that clients trust.

Just as importantly, you'll join a company where your ideas matter. Arcalea is a 20-person marketing intelligence firm where every team member helps shape the way the business grows.

If you're looking for a seat where you can think strategically, influence clients, improve processes, and help build a company, keep reading.

About Arcalea
Arcalea believes marketing problems are fundamentally data problems.

Rather than simply delivering campaigns, we build proprietary technology and analytics platforms that help clients understand what actually drives growth. Our tools have been recognized nationally, and our client relationships are built on proving results rather than making promises.

Our clients span industries including higher education, financial services, manufacturing, retail, and B2B. No two days are exactly alike, and that's exactly how we like it.

What You'll Do

• Own a portfolio of established client relationships from strategy through execution.
• Build trusted partnerships with client stakeholders, including executive leaders.
• Lead quarterly business reviews and strategic planning conversations.
• Translate marketing and performance data into clear business recommendations.
• Coordinate internal specialists across SEO, paid media, analytics, content, and strategy to deliver exceptional client outcomes.
• Identify opportunities to deepen client relationships and expand the impact of our work.
• Improve internal processes and help shape how our team operates as we continue to grow.

What Success Looks Like
The person who succeeds in this role is someone who naturally thinks ahead.

You anticipate client needs before they become problems. You connect dots others miss. You keep projects moving without being asked, communicate with confidence, and create trust with both clients and teammates.

You're equally comfortable discussing business strategy with a CEO, reviewing analytics with a marketing manager, or collaborating with internal specialists to solve complex problems.

What We're Looking For
We're looking for someone who brings:

• Experience in a digital marketing, SEO, performance marketing, or integrated agency environment.
• Experience leading complex client relationships with executive-level stakeholders.
• The ability to influence cross-functional teams without formal management authority.
• Strong business acumen and the ability to transform data into actionable recommendations.
• Excellent communication, presentation, and relationship-building skills.
• A highly organized, process-oriented approach to managing multiple priorities.
• Curiosity, adaptability, and a genuine desire to continuously learn.
• Confidence in using AI tools to improve the quality and efficiency of your work.

Why Join Arcalea?
This is a company where people build careers, not just resumes.

Our COO joined as an intern and became employee number three. Today she helps lead the business.

We're offering something more meaningful: the opportunity to take on bigger clients, broader responsibilities, and play a meaningful role in the growth of a company where every contribution matters.

Compensation
Base salary range: $88,000–$105,000
Performance bonus
Potential equity participation
Comprehensive benefits
Fully remote workplace
Professional development opportunities