Customer Success Executive,

We are looking for a Junior Customer Success Executive to join our growing team. This is an excellent opportunity for fresh graduates and candidates with up to 1 year of experience who are passionate about customer interaction and eager to build a career in the SaaS industry.

As a Junior Customer Success Executive, you will be responsible for onboarding new customers, resolving their queries, ensuring customer satisfaction, and building long-term relationships with clients. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

Respond to customer queries via email, phone calls, WhatsApp, chat, and support tickets.
Guide customers through the onboarding process and help them get started with the platform.
Conduct basic product demonstrations and explain key features.
Coordinate with internal teams to resolve customer issues efficiently.
Follow up with customers to ensure timely issue resolution and a positive experience.
Build strong relationships with customers by providing exceptional support.
Gather customer feedback and share insights with the product and support teams.
Maintain accurate records of customer interactions using CRM and support tools.
Ensure a high level of customer satisfaction and retention.

Requirements

Bachelor's degree in any discipline.
1 year of experience in Customer Support, Customer Success, Sales, or any customer-facing role.
Freshers are encouraged to apply.
Internship experience in Customer Support, Customer Success, Sales, or a customer-facing role will be an added advantage.
Excellent verbal and written communication skills in English.
Comfortable communicating with customers via phone, email, WhatsApp, and chat.
Basic knowledge of MS Office or Google Workspace.
Strong interpersonal and problem-solving skills.
Positive attitude, eagerness to learn, and ability to work in a team.

What We Offer

Comprehensive training and mentorship from experienced professionals.
Opportunity to work in a fast-growing SaaS company.
Performance-based incentives.
Clear career growth and learning opportunities.
Supportive, collaborative, and employee-friendly work environment.
Monday to Friday working schedule.
Competitive salary based on skills and experience.