Information Technology System Manager

Sonata Software Overview

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge-a governance and observability framework; AgentBuilder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also, Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Role: BackOffice Systems Manager(Technical)

Duration: Full-Time

Location: Nashville, TN(Hybrid- 2/3 Days Work from Office)

About role:

The BackOffice Systems Manager has the responsibility to oversee the administration, support, and optimization of key enterprise collaboration and communication platforms, including Active Directory (AD), Microsoft Exchange, Office 365, Microsoft Teams, SharePoint, and Power Platform. This role is critical to ensuring the stability, security, and efficiency of our back-office systems and user productivity tools. The ideal candidate will possess deep technical expertise, strong leadership skills, and an initiative-taking approach to systems management and service delivery. This position will also troubleshoot problem areas to include diagnosing and resolving problems in a timely and accurate manner and provide end user training and assistance where required.

Job Responsibilities:

• Manage the day-to-day operations, configuration, and maintenance of Active Directory, Exchange, Office 365, MS Teams, SharePoint, and Zoom platforms.
• Lead system upgrades, patching, and migrations to ensure up-to-date and secure environments.
• Monitor system performance, troubleshoot issues, and implement solutions to optimize system reliability and user experience.
• Collaborate with IT security and compliance teams to enforce policies, manage permissions, and support audits.
• Develop and maintain documentation, SOPs, and knowledge base articles for supported platforms.
• Provide technical leadership and mentorship to junior system / application administrators or support staff.
• Partner with internal stakeholders to understand business needs and deliver scalable collaboration solutions.
• Manage vendor relationships and licensing for associated platforms.

Skills Required:

• AD, Exchange, Office 365, Teams, SharePoint, and Zoom.
• Strong understanding of identity and access management, email infrastructure, and collaboration tools.
• Strong understanding of AD concepts such as domains, forests, trust relationships, and group policies.
• Handson experience with PowerShell scripting and automation.
• Excellent troubleshooting and critical thinking skills.
• Ability to manage multiple priorities in a demanding environment.
• Effective communication.
• Must be available for rotating after hours, including weekends and holidays, on-call schedule.
• Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
• Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.
• Must always be alert; pay close attention to details.

Must have:

• Minimum of ten (10) years of work experience in a related role with experience in enterprise collaboration and communication platforms.
• Proven experience managing enterprise-level environments for Active Directory (AD), Exchange, Office 365, Teams, SharePoint, and Zoom.
• Strong understanding of identity and access management, email infrastructure, and collaboration tools.
• Must have excellent troubleshooting skills and the ability to understand and resolve technical problems independently.
• Ability to present ideas in user-friendly language. Ability to manage a variety of tasks that are routine in nature, while keeping work flowing in an orderly manner.
• Must have the ability to pass a background check and drug screen. Ability to express thoughts logically, in English, in both written and verbal form.

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law