Account Manager

About the Mission

A reputable and fast-growing B2B SaaS AI organization is scaling its client operations systematically. We are seeking an Account Manager who possesses the technical discipline to manage software implementations and the creative nuance to translate a brand’s digital vision into high-impact execution.

This is a comprehensive generalist role for an experienced operator who can independently manage client onboarding, account operations, and delivery lifecycles. We need a self-sufficient professional who can bring structure to fast-moving workflows, solve problems systematically, maintain strong client relationships, and manage daily account operations without requiring ongoing managerial oversight.

Core Responsibilities

1. Autonomous Account Implementation & Technical Execution

• End-to-End Onboarding: Manage the initial setup sequence for new accounts, ensuring all client requirements, assets, and software linkages are completed seamlessly.
• Hands-on Troubleshooting: Independently manage technical account configurations, including navigating platform workflows, manual URL logic verification, and configuring Facebook Work Accounts to embed custom booking links.
• Rapid System Mastery: Deep-dive into the platform ecosystem independently. You are expected to master our software workflows within the first two weeks using existing process documentation.
• Account Management: Take ownership of day-to-day account operations, ensuring client requirements, deliverables, timelines, and dependencies remain on track.

1. Creative Quality & Content Delivery

• Creative Translation: Interpret client briefs precisely and translate them into actionable, clear specifications for internal design and content teams.
• Quality Control: Review social media calendars and automated drafts with strong attention to detail, verifying that deliverables are brand-accurate and flawless before client delivery.
• Brand Research: Proactively analyze client industries to discover underutilized content angles and strategic opportunities that drive organic engagement.
• Client Coordination: Maintain clear communication with clients regarding content, assets, feedback, approvals, and delivery timelines.

1. Account Scoping & Process Optimization

• Scoping & Pricing: Evaluate client requirements to build accurate initial project scopes and pricing pitches for management validation.
• Process Iteration: Treat internal workflows and checklists as living documents. Identify operational bottlenecks and continuously refine documentation to maximize efficiency.
• Organic Expansion: Monitor account health metrics to identify natural upsell and expansion opportunities within your active client portfolio.
• Account Health: Proactively identify risks, operational gaps, and client concerns before they become larger account issues.

Required Professional Traits & Skills

• High-Agency Execution: You are a resourceful problem-solver. When faced with an incomplete process or missing data point, your first instinct is to investigate the system logic and find an administrative solution independently.

• Solution-Oriented Accountability: You hold your work to a zero-error standard. If an operational roadblock or technical error occurs, you flag it immediately and approach leadership with two viable solutions already mapped out.

• Proactive Communication: You manage dependencies effectively. If a deadline is at risk due to an external delay, you highlight the bottleneck in concise bullet points well in advance rather than waiting for an internal review.

• Client Ownership: You take full ownership of assigned accounts and ensure clients receive timely communication, accurate deliverables, and a consistently high-quality experience.

• Aesthetic & Technical Balance: You possess the logical capacity needed to handle structured software configurations alongside the creative eye required to judge visual marketing standards.

• Independent Execution: You are comfortable working autonomously, prioritizing multiple client requirements, and making informed decisions without constant supervision.

Success in This Role Looks Like (Day 90)

• You manage day-to-day client operations completely on your own; leadership is only looped into high-level strategic escalations.
• Our client onboarding and account management lifecycles run flawlessly according to schedules and defined checklists.
• You independently manage asset collections, client inquiries, content approvals, account requirements, and scoping frameworks with total accuracy.
• Clients receive proactive communication and timely resolution of their requests without unnecessary internal escalation.
• You identify operational improvements and account expansion opportunities without being prompted.

How to Apply
Please submit your résumé along with a brief description of one complex operational or client-management process you inherited in a past role and how you systematically optimized it to run more efficiently.