Integration Support Engineer

ABOUT THE ROLE

As an Integration Support Engineer, you will play a pivotal role in driving seamless ERP integrations and resolving technical challenges for Siteline’s customers. You’ll lead the technical implementation process for new customers and provide ongoing technical support for existing customers, ensuring minimal disruption to operations. Additionally, you will develop and maintain detailed, customer-facing documentation while collaborating across teams to improve processes and enhance our integration capabilities. If you thrive in a fast-paced, dynamic environment and enjoy solving complex problems, this role is for you.

This role is remote anywhere in the US. You’ll be asked to visit the SF office about twice a year to collaborate in-person with the SWE team.

Key Responsibilities:

• Serve as the primary contact for integration-related support, performing root cause analysis on complex integration issues, troubleshooting data flow issues, resolving configuration errors, and escalating bugs to Engineering when necessary
• Manage complex migrations: Lead data migrations and system transitions when needed, monitoring for sync issues
• Collaborate with Customer Success: When Customer Success Managers (CSMs) need technical help during implementation, migration, or support, provide hands-on support to get integrations working
• Collaborate with Engineering: Report bugs clearly with full context; ensure smooth handoffs and feedback loops. The ideal candidate wants to grow into more and more ownership of the technical aspects.
• Build & maintain documentation: Create technical guides, troubleshooting resources, and runbooks for CSMs, support, and engineering teams.
• Support pre-sales initiatives by assisting with technical discovery and answering integration-related questions during calls with prospects

WHAT WE'RE LOOKING FOR

Key Qualifications:

• Strong technical foundation with experience debugging and troubleshooting complex technical systems (APIs, data flows, configurations, logs) even with minimal documentation.
• 2–5 years in technical roles such as integrations, implementation, technical support, web development, internal tools engineering, or solutions engineering.
• Ability to proactively tackle challenges and deliver solutions with minimal reliance on Engineering. Technically curious and comfortable debugging, with an interest in improving your technical skills
• Experience conducting root cause analyses and resolving complex technical issues
• Experience creating clear, effective documentation for both internal and external audiences.
• Proven ability to collaborate across teams, particularly with Engineering, Product, and Customer Success.
• Thrives in fast-paced, evolving environments and adapts to ambiguity.
• Excellent communication skills with both customers and internal teams.

Bonus but not required:

• Familiarity with systems like Sage, Vista, QuickBooks, or similar ERP solutions
• Familiarity with General Contractor portals like Procore, Textura, or GC Pay
• Previous experience in construction tech, SaaS, or B2B technical environments

WHAT WE OFFER

• Competitive Compensation: We provide a salary that reflects your skills and experience, along with meaningful equity in the company.
• Flexible Work Environment: Enjoy the freedom to choose your work hours and the option to work remotely, promoting a healthy work-life balance.
• Health & Wellness Benefits: Comprehensive health, dental, and vision insurance to support your well-being, along with wellness programs and resources.
• Professional Development: Annual $1K learning stipend to use toward classes, certifications, conferences, or other meaningful career development.
• Collaborative Culture: Join a supportive team that values creativity, innovation, and open communication, where your ideas are encouraged and celebrated.
• Paid Time Off: Unlimited PTO policy with an encouraged three-week annual minimum.
• Team Events: We regularly host team social activities and happy hours, and travel to meet in-person 1-2 times a year.

INTERVIEW PROCESS

We value a transparent and straightforward process, and hope that providing this context up front gives you useful insight into what to expect. We may make edits, but the process will look something like:

1. Application Review
2. Hiring Manager Video Interview | 30-45 min
3. Take-Home Exercise | Intended to be completed in 2 hrs or less
4. Panel Interview | 30-45 min
5. Cofounder Video Interview | 30-45 min