Audience Services Representative (Seasonal)

The role:

As an Audience Services Representative (Seasonal), you will engage directly with patrons and visitors of PAC NYC, welcoming them to our space and delivering a best-in-class experience.

You will assist in ticket scanning, wayfinding and ushering for performances, ensuring that the experience for each audience member is smooth, resourceful, and accessible. You will also process ticket sales over the phone and in person while working within our CRM (Spektrix) to maintain accurate data and communication.

Seasonal Audience Services Representatives must be available to work a minimum of one to three shifts during show weeks, up to a maximum of 29 hours per week. Seasonal Representatives may also pick up shifts for rental events and administrative shifts when available.

Your key responsibilities:

Customer service

• Assist patrons with inquiries they might have including directions to our theater, and recommendations for nearby parking, restaurants, and hotels
• Actively resolve any patron concerns, or escalate to the manager on duty when needed
• Facilitate a positive experience for a diverse audience, including the adherence to PAC NYC's inclusive, accessible, and antiracist expectations for all patrons

Performances / Front of House

• Ushering patrons to their seats
• Scan and ensure ticket validity for all scheduled performances
• Provide information and assistance to patrons regarding PAC’s accessibility services
• Enforce all venue performance policies throughout the production
• Know and follow all emergency procedures when necessary
• May be assigned other related duties, as necessary

Ticketing and ticket sales

• Assist with ticket pick-up (will call)
• Sell and process all ticket sales and merchandise in Spektrix (CRM)
• Keep up to date on all offers, promotions, and upcoming events at PAC NYC

What it takes to be successful in the role:

• Strong customer services skills, with the ability to be flexible and professional while handling all interactions with respect and diplomacy
• Comfortable with technology; experience using a ticketing platform and multi-line phone system is a plus
• Experience as an usher or similar experience preferred
• Cash handling and credit card transaction processing experience preferred
• Ability to stand for extended periods (accommodations provided as needed)
• Always maintain a professional appearance
• Bilingual, multilingual or fluency in ASL a plus
• A genuine interest in performing arts
• A commitment to anti-racism and an eagerness to create a culture of belonging
• CPR Certification is a plus
• F-03 Fireguard Certification required within two weeks of onboarding (PAC NYC will reimburse for cost of training and certification)
• Must have availability to work evenings, weekends and holidays
• Final candidates must successfully complete a background check

We encourage you to submit your application as soon as possible, as we will be reviewing applications on a rolling basis.

Compensation and benefits

This is a non-exempt, hourly position at $22.50/hour, subject to applicable federal and state wage and hour laws, including overtime pay at 1.5 times the hourly rate where applicable.