Operations Manager (Sr. Manager level)- Content Moderation

Job Overview

We are seeking an experienced Operations Manager to lead and oversee Content Moderation operations within a dynamic BPO environment. The successful candidate will manage team performance, drive operational excellence, maintain service quality, and ensure compliance with Trust and Safety policies and guidelines.

The ideal candidate has strong leadership experience in BPO operations, with a solid background in Content Moderation, Trust and Safety, or policy-driven support environments. This role requires excellent people management skills, strong decision-making abilities, and experience in improving processes and operational outcomes.

Job Responsibilities

• Lead, coach, and manage a team of Content Moderation specialists to achieve performance targets and operational goals.
• Monitor team performance metrics, identify improvement areas, and implement effective action plans.
• Ensure compliance with Trust and Safety policies, content guidelines, and quality standards.
• Manage daily operations while ensuring service levels, productivity, and quality expectations are met.
• Prepare and present operational reports, performance insights, and improvement recommendations to senior leadership.
• Collaborate with internal teams to improve workflows, resolve operational challenges, and enhance efficiency.
• Drive process improvement initiatives to improve team performance and service delivery.
• Manage escalations and provide timely solutions to complex operational issues.
• Support employee development through coaching, feedback, and performance management.

Qualifications

• Minimum of 2 years of experience as an Operations Manager or equivalent leadership role in a BPO environment.
• Strong experience in Trust and Safety and/or Content Moderation operations.
• Proven ability to lead, motivate, and develop teams in a fast-paced environment.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage operational goals, performance metrics, and quality standards.
• Willingness to work onsite and follow a night shift schedule.
• Candidates who can start immediately are preferred.

Preferred Qualifications

• Experience handling policy-based support operations, including Ad Reviews.
• Knowledge of digital advertising operations, including campaign setup, ad creation, and account configuration.
• Understanding of digital advertising concepts such as CPC, CPM, audience targeting, and conversion tracking.
• Experience managing billing-related support processes, including invoicing and payment method concerns.
• Familiarity with customer support platforms such as Zendesk, Freshdesk, and Salesforce Service Cloud.
• Experience preparing operational reports and presenting insights to stakeholders.

Additional Information

• Full-time position.
• Senior leadership opportunity within Content Moderation operations.
• Multiple opportunities available.
• Immediate hiring is ongoing.

Important Hiring Note

Former Teleperformance employees who are not eligible for rehire will not be considered, whether applying directly or through third-party recruitment partners.

Apply today and take the next step in your operations leadership career.