Collections Analyst

📈Check out the development opportunities in the Collections team.

📍 Cardiff | 🏢 3 days in office, 2 from home (Fully office-based for the first 3 months)

⏰ Shifts - 37.5 hours per week Monday - Friday between 8am - 8pm.

Collections & Customer Operations 🚀

As our business continues to scale, our Collections team plays a key role in supporting good customer outcomes. This role sits at the heart of Customer Operations, combining data analytics with operational improvement to keep our collections practices efficient, compliant, and evolving.

What You'll Be Doing 🗃️

• Build and maintain reporting on key collections metrics, including repayment and recovery rates and team performance, turning results into clear insights for senior stakeholders.
• Review and improve how we manage collections and help customers who are struggling, balancing consistent recovery performance with fair customer outcomes.
• Review how the team currently operates, identify where processes slow down, and help shape improvements that make the department more effective.
• Build detailed knowledge of our data and systems, resolving data issues to keep reporting accurate, and act as the main point of contact for external suppliers.
• Represent the department's priorities, ensuring fair treatment of customers and full compliance with FCA rules and company policy.

We're Looking For 🔎

• A track record in a data, analytics, or strategy role within financial services, with solid knowledge of the sector's demands.
• A good grasp of end-to-end collections processes, debt recovery mechanics, and strategy optimisation, with the skills to help bring about real improvement.
• Proficient SQL skills, able to extract, manipulate, and interpret datasets to uncover meaningful insights with minimal supervision.
• Excellent ability to interpret data and write clear reports, turning complex trends into compelling findings for any audience.
• Sharp attention to detail, with the ability to prioritise and manage multiple deliverables in a fast-paced, high-volume environment.

Diversity & Inclusion 🌈

We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:

💷 Salary range £35,000 - £40,000 depending on experience

🏥 Private Healthcare including dental and optician services through Vitality

✈️ Worldwide travel insurance through Vitality

🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

👛 Salary Sacrifice Pension Scheme up to 7% match

🏖️ 28 days holiday (plus bank holidays)

📖 Annual Learning and Wellbeing Budget

👪 Enhanced Parental Leave

🚲 Cycle to Work Scheme

🚂 Season Ticket Loan

💬 6 free therapy sessions per year

🐶 Dog Friendly Offices

🍫 Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process:

🤝First stage: 30 minute intro and values call with Talent Partner (Video call)

🤝Final stage: 60 minute CV overview with the Head of Collections and Collections Analyst (Video call)