Operations Lead

About PerkUp
PerkUp is a fast-growing HR Tech startup disrupting the $242B corporate gifting industry. Our platform lets employers send high-quality swag, gifts, gift cards, and rewards to employees globally—with on-demand fulfillment, 9 warehouses across 4 continents, and 60+ HRIS integrations. To learn more, visit perkupapp.com.

We are seeking an Operations Lead to own and continuously improve the flow of products through our global fulfillment network—from the purchasing handoff through receiving, inventory, fulfillment, and delivery. You will be the primary point of contact for our 3PLs, directly lead one operations coordinator from day one, and personally handle a meaningful share of the execution.

This is a hands-on player-coach role. You will create and review ASNs, follow up on inbound shipments, resolve inventory and order issues, coordinate process changes and system migrations, and make sure work does not become orphaned after it is delegated.

The right person is smart, ambitious, technically curious, and highly accountable. You do not need a perfect background in every tool or workflow, but you must learn quickly, think clearly when the process breaks, and push problems to resolution without waiting for step-by-step direction.

This role is fully remote and works a full Eastern Time schedule.

What you’ll own

• Own day-to-day relationships with our global 3PL partners, including SLAs, escalations, performance, onboarding, and migrations.
• Directly manage and develop one operations coordinator through clear goals, delegation, review, coaching, and accountability.
• Create and review ASNs, follow up on inbound shipments, resolve receiving discrepancies, and protect inventory accuracy.
• Coordinate closely with the purchasing team to ensure a clean handoff from purchase order through warehouse availability.
• Monitor fulfillment and delivery, investigate exceptions and aging orders, and drive issues through resolution.
• Diagnose Shopify, WMS, and order-sync problems; gather evidence, coordinate with partners and engineering, and validate the fix.
• Lead new warehouse requirements, process changes, documentation, SOPs, dashboards, and operating controls.
• Track performance, identify recurring failure points, and build systems that reduce escalations and founder involvement.

What success looks like

• Fulfillment, receiving, ASN, and inventory accuracy improve measurably.
• Operational issues have clear owners, move quickly, and do not get lost between teams or vendors.
• Your direct report and 3PL partners operate with stronger consistency, accountability, and independence.
• PerkUp’s fulfillment operation scales without requiring daily founder involvement.

What we’re looking for

• 3+ years of experience in logistics, supply chain, fulfillment, ecommerce, marketplace, or another complex operations environment.
• A track record of independently solving ambiguous operational problems and taking accountability for outcomes.
• Experience directly managing or materially leading another operator.
• Strong systems and technical aptitude—you can understand data flows, troubleshoot integrations, and communicate effectively with technical teams.
• Excellent written and spoken English; full professional fluency is required.
• Strong communication and vendor-management skills across remote teams.
• Active, sophisticated use of AI tools to research, analyze, document, and move faster—while verifying the output.
• A player-coach mindset: willing to do the work yourself, raise the bar for others, and stay effective under pressure.
• Goal-oriented, competitive, and motivated by increasing responsibility, impact, and career growth.
• Shopify and ASN experience are preferred, but neither is a hard requirement if you can demonstrate exceptional learning speed and relevant systems thinking.

Role details

• Location: Remote, Latin America
• Schedule: Full-time, working Eastern Time
• Engagement: Full-time contractor

Growth path
This role is designed for someone who wants to grow with the company. Strong performance can lead to broader ownership and a path toward Head of Operations and, over time, senior operations leadership as PerkUp scales.