Sr. Solutions Engineer

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

We are is seeking a Senior Solutions Engineer to lead the delivery of our most advanced technical solutions. As a vital member of the Professional Services team, you’ll work directly with customers while collaborating closely with Customer Success Management, Tech Support, and Training teams. In this role, you'll tackle our most challenging projects, support enterprise customers with innovative solutions, and drive key internal initiatives to elevate our service excellence.

Here's a closer look at this key role:

• Lead Complex Deployments: Spearhead large-scale, intricate Professional Services engagements to ensure seamless execution.
• Drive Product Enhancements: Identify product gaps, feature requests, and issues, and communicate these insights to Product and Development teams.
• Deploy Custom Integrations: Implement tailored integrations using REST APIs to extend functionality within and beyond the LogicMonitor platform.
• Advocate Best Practices: Share technical best practices and lessons learned with peers to elevate team performance.
• Stay Informed: Continuously monitor new product features, updates, and enhancements by leveraging internal resources.
• Collaborate on Scoping: Serve as a key sounding board for Solutions Architects during the scoping of complex customer engagements.
• Plan Iteratively: Prioritize and schedule deliverables using an iterative development approach to ensure agile execution.
• Design & Implement Solutions: Create, document, code, and test technical solutions for new tools, automations, or system enhancements.
• Agile Execution: Implement solutions following agile software development methodologies for rapid, high-quality delivery.
• Customer-Centric Automation: Translate customer requirements into automation products that support the growth of Professional Services.
• Envision System Enhancements: Analyze business requirements to conceptualize and new system features and functionalities.
• Troubleshoot & Resolve: Diagnose and resolve automation or application issues to maintain optimal performance.
• Mentor & Educate: Guide team members on advanced scripting concepts, including Big O notation, multi-threading, cookie management, and data caching. What You'll Need:
• Bachelor's degree in Computer Science or a related field, or equivalent experience.
• 4+ years of software development experience in commercial or enterprise environments.
• 3+ years of hands-on development using Python, Go, Java, or JavaScript.
• Strong grasp of programming concepts and effective debugging techniques.
• Robust knowledge of modern web architectures, microservices, and APIs.
• Familiarity with AWS services and other cloud platforms.

Bonus Qualifications:

• IT certifications such as AWS Certified Solutions Architect, AWS Certified Developer, VMware VCP, CCNA, MCSA, or equivalent.
• Familiarity with container and automation technologies: Docker, Ansible, Chef, Puppet, SaltStack, etc.
• Knowledge of enterprise IT infrastructure platforms: Aruba, Cisco, Citrix, Dell, EMC, F5, HP, IBM, NetApp, Palo Alto, VMware, etc.
• Experience with automation and scripting.
• Understanding of Lambda functions and application monitoring.
• Previous experience in software development, consulting, or professional services.
• Working knowledge of JavaScript and/or Ruby.
• Understanding of server application administration: Apache, MySQL, RabbitMQ, Microsoft IIS, SQL Server, Exchange, Active Directory, etc.
• Familiarity with cloud platforms and services like AWS and Microsoft Azure.

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Anticipated Application Close Date: 08/31/26

**LogicMonitor is an Equal Opportunity Employer*

At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.*

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Work Authorization:*

At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.

Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.

We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.*

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