Workplace Experience Specialist

About the Role:

We are looking for an outstanding Workplace Experience Specialist to help keep our office running smoothly, and create innovative ways for our employees to connect and collaborate. This is an “in-office” position, 5 days a week.

This role is based out of our Nashville Office and reports to the Senior Workplace Experience Manager. In this role, you would oversee the day-to-day workplace operations and be a culture champion through the implementation of employee recognition programs and creative virtual and in-person events for employee connection. You will also have the opportunity to assist with projects that impact both the entire workplace and the company.

This position requires a high level of customer service, project management skills, collaboration, and transparency. We are seeking someone who is creative, organized, and obsessed with the workplace experience.

What You'll Do:

• - Facilities Management: building, vendors, HVAC, janitorial, utilities, domestic and international label creation, maintenance, and deliveries.
  • Safety: Help lead the Emergency Response Team and assist with training and real-life incidents.
  • Security: Own day to day aspects of physical security access, badging, and maintenance;
  • Service: Ensure we are providing the best experience for clients, guests, employees, and candidates by taking ownership, problem-solving, and responding to HappyFox tickets in a timely manner.
  • Snacks/beverages: tracking budgets, driving vendor improvements and consistently introducing diversified product/brand offerings.
  • Business Continuity: Engage with business units to plan, coordinate, and execute office moves, adds, & changes. Workstation space planning through software and data upkeep.
  • Employee Experience: In-house and Virtual event creation and set-up (All-Hands, Team onsites,, Happy Hours, Team Building Events etc.)
  • Interdepartmental Collaboration: Collaborate with other departments such as HR, Diversity & Inclusion, Engineering, Accounting, and Sales on special projects to deliver the best employee experience and a successful workplace.

What We're Looking For:

• 3+ years of hands-on workplace management or lead experience
• Ability to operate seamlessly in a fast-paced, ever-changing environment.
• Self-starter, proactive; works with a sense of urgency and handles self with minimal supervision
• Ability to project manage, prioritize, and organize work
• Ability to establish and maintain cooperative working relationships with all levels of the business
• Excellent interpersonal communication, customer service and writing skills
• Google Suite, Slack, HappyFox, Glean experience is helpful.