Project Manager, Clinical Trial Software

Click Here to Apply Directly

Atreo, a revolutionary SaaS RTSM company, is committed to modernizing and simplifying the Clinical Trials process through our revolutionary RTSM technology. Our mission is to build scalable and trusted RTSM solutions that redefine agility, predictability, and quality—so teams spend less time on process and more on patient progress, offering numerous advantages and efficiencies to both clients and internal team members.

Responsibilities

• Primary client contact for day-to-day operations in support of RTSM applications starting at User Acceptance Testing (UAT)
• Develop, implement and oversee sponsor communication plans, including service level agreements, data management, and support procedures, per Atreo SOPs
• Coordinate efforts towards data uploads (users, sites, randomization lists, etc.) in the different environments
• Oversee client system UAT and system go-live
• Consult with client clinical supplies and operations leads to support system usage.
• Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standards.
• Develop client and site system training manuals and deliver study training for clinical team
• Monitor study issues for trends to enhancement opportunities or additional training needs
• Participate in client audits
• Responsible for the health of the client relationships and tracking client Health Scores

Requirements

• Professional technical support experience
• Strong communication skills
• Education and/or Certification Requirements:
• The candidate must possess at minimum a bachelor’s degree in a life sciences, supply chain management, or information technology field, or equivalent experience
• Clinical management experience is highly desired
• Supply chain experience is a plus
• Experience with RTSM is a plus
• Leadership Competencies; Client focused, solutions focused, proactive, responsive, organized, highest quality deliverables. Excellent verbal and written communication skills
• Up to 25% business travel, namely for on-site client visits in support of sales opportunities, client User Acceptance Testing, client training and industry conferences

Hiring Information

• Location: Remote within the United States
• Compensation: The base salary range for this position is $100,000 to $130,000, depending on experience, skills, geographic location, and other job-related factors

By applying to Atreo, you consent to the collection, processing, and secure storage of your personal data for recruitment and employment purposes. Your information may be retained for up to five (5) years in accordance with applicable data protection laws, including GDPR. You have the right to request access, correction, or deletion of your data at any time by contacting Atreo.