Multilingual Customer Service Representative – Vietnamese

Job Overview

We are seeking confident and fluent Vietnamese speakers to join a growing customer service team in Quezon City. This opportunity is open to candidates with or without BPO experience who can communicate professionally, solve customer concerns and provide excellent support across different service channels.

Successful candidates will receive paid training, competitive compensation, incentives and opportunities for permanent employment and career growth.

Job Details

Work Location: Onsite – Quezon City, Philippines
Work Schedule: Shifting schedule, including night shifts
Employment Availability: Immediate
Number of Openings: 6 positions
Target Start Date: August 10, 2026

Compensation Package

• Monthly salary ranging from PHP 39,112.60 to PHP 69,679.33
• Salary remains negotiable based on experience and language proficiency
• PHP 20,000 sign-on bonus
• Performance-based incentives
• Paid training

Key Responsibilities

The successful candidate will:

• Handle inbound and outbound customer interactions through phone, email, chat and other approved support channels.
• Provide professional customer support in both Vietnamese and English.
• Assist customers with account enquiries, billing concerns, service requests, product information and general support needs.
• Respond to customer concerns promptly and provide practical solutions.
• Communicate clearly, accurately and respectfully with customers from different backgrounds.
• Build trust and maintain positive relationships with customers.
• Record and update customer interactions accurately using company systems and tools.
• Follow approved processes, customer service standards and data protection requirements.
• Meet established quality, productivity, attendance and customer satisfaction targets.
• Escalate complex customer concerns to the appropriate team when necessary.
• Support order-to-cash and collections-related activities where required.
• Perform other duties necessary to support operational and business needs.

Qualifications and Requirements

Applicants must meet the following requirements:

• Must be fluent in Vietnamese and able to speak naturally, confidently and spontaneously.
• Must be able to understand complex and extended conversations, including implied meanings.
• Must be able to use Vietnamese effectively in a professional customer service environment.
• Must have a working knowledge of English, as training materials, internal communication and client systems are provided in English.
• Must be willing and able to work onsite in Quezon City.
• Must be available to work shifting schedules, including night shifts, weekends and holidays when required.
• Must be legally authorised to work in the Philippines.
• Filipino applicants and non-Filipino applicants with a valid working visa may apply.
• Applicants holding a valid Temporary Resident Visa may also be considered.
• Previous BPO or customer service experience is an advantage but is not required.
• Previous collections experience is highly preferred but not compulsory.
• Knowledge or experience in the Order-to-Cash process is highly preferred but not compulsory.
• Must have good communication, listening and problem-solving skills.
• Must be comfortable handling customer concerns through phone, email and chat.
• Must be able to work independently while also contributing effectively within a team.
• Must demonstrate professionalism, patience, cultural awareness and attention to detail.
• Must be available to start as soon as possible.

Language Requirement

• Professional fluency in Vietnamese
• Working proficiency in English

Vietnamese will remain the primary language used for customer interactions, while English will be used for training, internal communication and company systems.

Application Requirements

Applicants must provide the following information during the application and screening process:

• A brief description of their Vietnamese language proficiency
• Confirmation that they can speak Vietnamese fluently
• Current location
• Nationality
• Current visa type or work authorisation status
• Details of any previous Order-to-Cash experience
• Details of any previous collections experience
• Previous or current monthly salary
• Expected monthly salary
• Required notice period
• Earliest possible start date
• Willingness to work onsite in Quezon City
• Willingness to work shifting and night schedules

Applicants may also be required to complete a Vietnamese language assessment and an English communication assessment as part of the recruitment process.

Employee Benefits

• Competitive monthly salary
• PHP 20,000 sign-on bonus
• Performance incentives
• Health insurance
• Life insurance
• Paid training
• Free parking
• Company events and employee engagement activities
• Opportunity for promotion to permanent employment
• Career development and internal growth opportunities

Ideal Candidate

The ideal candidate is a confident Vietnamese speaker who enjoys helping customers, communicates clearly and remains calm when resolving concerns. The person should be professional, dependable, adaptable and willing to learn.

Candidates who are motivated to build a long-term career in customer service, collections or shared services are strongly encouraged to apply.