Sales Operations & Client Success Coordinator

About Us
We're an early-stage AI-powered SaaS startup transforming how restaurants grow their catering business through AI-driven outbound sales. Our platform combines AI automation with a productized outbound service to help restaurant brands consistently generate qualified catering opportunities.

As one of our earliest hires, you'll work directly with our founders and play a critical role in scaling our outbound operations and client experience.

If you enjoy building systems, leveraging AI to work smarter, and thrive in fast-moving startup environments, we'd love to meet you.

About the Role
We're looking for a highly proactive Sales Operations & Client Success Coordinator who enjoys wearing multiple hats.
This isn't a traditional Customer Success or Account Executive position.

Instead, you'll own the operational engine behind our outbound campaigns—from sourcing leads and managing outreach operations to onboarding new clients and continuously improving internal workflows using AI.
You'll work closely with our founders and have significant ownership over processes that directly impact company growth.

What You'll Do

Sales Operations & Lead Generation

• Source approximately 1,000 qualified B2B leads each week using AI-powered prospecting tools.
• Build and maintain lead lists for multiple client campaigns.
• Upload and organize prospects within outbound platforms.
• Monitor campaign performance and identify opportunities to improve results.

Outbound Campaign Operations

• Respond to inbound prospect replies professionally and promptly.
• Follow up with interested prospects to keep opportunities moving.
• Coordinate warm introductions between prospects and clients.
• Monitor campaign health and ensure smooth day-to-day execution.

Client Success & Onboarding

• Coordinate onboarding for new restaurant clients.
• Build campaign infrastructure for each client.
• Maintain proactive communication with clients via email and messaging.
• Monitor campaign performance and proactively address issues before clients ask.

Process Improvement

• Continuously identify operational inefficiencies.
• Recommend and implement workflow improvements.
• Explore new lead sources and outreach strategies.
• Leverage AI tools to automate repetitive tasks and increase efficiency.

Must-Haves

• Experience in Sales Operations, Revenue Operations, Growth Operations, or similar operational roles.
• Experience supporting outbound sales or lead generation campaigns.
• Strong written communication skills.
• Comfortable working independently with minimal supervision.
• High attention to detail and exceptional organizational skills.
• Comfortable working during US Eastern business hours.
• Strong curiosity and willingness to experiment with AI tools.

AI Experience (Highly Preferred)
We'd love to meet candidates who have hands-on experience with tools such as:

• Claude
• Claude Code
• ChatGPT
• Cursor
• Codex
• AI-powered workflow automation
• APIs
• Model Context Protocol (MCP)

If you've built workflows, automated repetitive work, or enjoy experimenting with AI to improve productivity, that's a huge plus.

Nice to Have
Experience with tools such as:

• Apollo
• Clay
• Instantly
• Smartlead
• Email Bison
• HubSpot
• Salesforce
• Zapier
• Make.com
• n8n
• GoHighLevel
• LinkedIn Sales Navigator