AI Automation and Sales Operations Specialist

About Pearl Talent
We're an early-stage AI-powered SaaS startup transforming how restaurants grow their catering business through AI-driven outbound sales. Our platform combines AI automation with a productized outbound service to help restaurant brands consistently generate qualified catering opportunities.

As one of our earliest hires, you'll work directly with our founders and play a critical role in scaling our outbound operations and client experience.

If you enjoy building systems, leveraging AI to work smarter, and thrive in fast-moving startup environments, we'd love to meet you.

We're looking for a highly proactive AI Automation and Sales Operations Specialist r who enjoys wearing multiple hats.
Full time | Remote | Eastern Time business hours

The Role
We are hiring someone to own recurring go to market operations and turn manual work into reliable, repeatable systems.

This is a hands on builder and operator role. You will run existing workflows, find where they break, improve them, and build automations that keep working with documented quality checks and human review. You will work closely with our founders. You are passionate about AI and are constantly trying new tools - like Claude Code, GrokBot, Codex, Lindy, n8n, and curious about new ones launching.

What You Will Own

Building and Maintaining Automations
● Map manual workflows from input through action, quality checks, output, and escalation.
● Use Claude, Codex, Conductor, APIs, Model Context Protocol connections, no code tools, and lightweight scripts to connect systems and remove repetitive work.
● Build scheduled jobs, alerts, dashboards, and reusable agents for recurring operating tasks.
● Use AI coding tools to prepare small, scoped pull requests for internal tools, then work with Pat on review and release.
● Test edge cases, document assumptions, monitor failures, and maintain a clear human fallback when an automation is uncertain.

Lead Sourcing and Data Quality
● Turn raw data from CoStar, Deepline, and other providers into repeatable lead sourcing workflows for specific markets and customer types.
● Check delivery area fit, company fit, contact role, current employment, location, email safety, duplicates, prior outreach, and customer suppression before a lead is approved.
● Maintain accepted, review, and rejected outputs with clear reasons rather than filling a list with weak leads.
● Build reusable bots and instructions so the same workflow can run again without being rebuilt from scratch.
● Compare lead quality and campaign results with the original inputs, then improve the sourcing rules based on what actually performs.

Outbound and Opportunity Operations
● Own the daily operating queue for active outbound campaigns during Eastern Time business hours.
● Research responders, qualify the opportunity, reply using approved guidance, and make a concise handoff to the correct restaurant client.
● Follow up on interested and quiet prospects so every opportunity has a clear owner and next step.
● Manage lead loads, sequences, copy updates, campaign records, and status tracking with strong attention to detail.
● Surface strategic or technical issues quickly while resolving routine operating problems independently.

Client and Campaign Setup
● Set up new clients across Coordi's systems, including knowledge bases, targeting rules, campaigns, routing, domains, inboxes, and internal communication channels.
● Verify each setup before launch and keep client facts, qualification rules, promotions, service areas, and routing instructions current.
● Improve onboarding checklists and quality controls when a gap or recurring error appears.

Monitoring Reporting and Deliverability
● Monitor campaign activity, lead quality, reply flow, deliverability, and automation health across Email Bison,

EmailGuard, and connected internal systems.
● Catch failures, unhealthy inboxes, weak campaign performance, or stale data before a client raises the issue.
● Produce short weekly reports that explain what happened, what changed, and what needs attention.
● Maintain logs and alerts so problems are visible without someone manually checking every system.

Marketing and Special Operations
● Own recurring marketing email workflows from draft preparation through review, scheduling, and performance follow up.
● Take loosely defined internal problems, clarify the desired result, and turn them into a documented process, automation, dashboard, or small internal tool.
● Keep the operating documentation current so another team member can understand, audit, and continue the work.