Technical Program Manager (Retail/Ecommerce)

Job Description

• 10+ years of technology program/project management experience managing large transformational programs, and projects in a large-scale matrix organization; responsible for schedule, budget, and scope; oversight of multiple project managers and vendors
• 8+ years of program/project management experience working with Agile (SCRUM) methodologies and continuous integrations and delivery; with solid experience using agile delivery tools
• Experience in Retail domain, more specifically in Ecommerce website and mobile app systems
• Proven experience as a Project, Program or Application Delivery Manager leading enhancements, migrations, or integrations with delivery teams and platforms. PM should have the ability to understand one or more of the following application development tools and techniques:
• Excellent communication skills with the ability to influence and lead others across all levels of the organization
• Lead sophisticated and large scale cross-team, cross-functional initiatives. Collaborate with engineering managers and engineers to estimate work efforts, define achievements and handle resources. Track progress, resolve dependencies, evaluate and mitigate risks and communicate status to upper management and other stake holders. Engage and energize the project teams to achieve ambitious goals.
• Proactively remove obstacles to drive momentum and progress. Identify communication gaps, handle issue partner concerns and provide support to teams balancing challenging priorities.
• Understand technical implementation at the architecture level. Ask questions that clarify priorities and push the team to be highly effective. Develop broad domain and technical knowledge.
• Help with the cross-functional planning and business planning process, leading conversations with key partners to develop concepts for critical initiatives, and developing those into detailed program/project plans (including roadmaps, resource planning, and hiring goals).
• Identify and implement continuous improvements to the engineering organization and the program management process. Share program/project process frameworks, tools, and standard methodologies that can be embraced throughout the organization. Improve product development and delivery.
• Solid experience leading and managing technical teams
• Knowledge of agile methodology and frameworks like Scrum, Kanban, XP, etc.
• Good skills to coach team how to follow agile scrum, which really works.
• Expertise in estimation and planning.
• Understand the basic fundamentals of iterative and incremental development.
• Knowledge about other methodologies other than Agile-Scrum, so that they can explain other methodologies to motivate their team.
• Basic knowledge of software development processes and procedures to understand their team needs.
• Ability to take and understand their commitment to deliver the product on time.
• Know about the value of metrics and incremental delivery.
• Knowledge of tasks, backlog tracking, burndown metrics, velocity, user stories etc.
• Should be able to provide and suggest technical guidance to the team.

Job Responsibilities

• Experience in Retail domain, more specifically in Ecommerce website and mobile app systems
• Bachelor's degree in Computer Science, Engineering, or Mathematics, related quantitative subject area, or equivalent practical experience
• Minimum of 6+ years of proven experience as a Program Manager (Tech) or Technical Program Manager or Engineering Manager in a software, or systems development environment
• Excellent written and verbal communication skills and exceptional emotional intelligence
• Ability to influence and empower people across a broad variety of job functions through your relationships
• Strong organizational skills to lead multiple, challenging priorities simultaneously, without losing sight of the highest priority items
• Strong technical, analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive decisions
• Strong technical experience in large distributed systems, ability to conceptualize and lead delivery in a microservice environment
• Solid technical proficiency and an ability to comprehend technical designs, challenges, and risks. Engineers enjoy working closely with you
• Familiarity with engineering metrics like code coverage, service reliability, service efficiency, capacity management, etc.
• Help team or individual to clarify goals and actions to achieve them.
• Facilitate their team for better creativity and tries to improve the efficiency of the development team.
• Work closely with Product Managers/Product Owners/Business Analysts/Data Architects
• Act as a technical leader of the team
• Perform and review detailed design of functionality for the current sprint
• Resources allocation for the sprint
• Responsible for managing the scrum process with the coordination of scrum team in Agile methodology.
• Responsible to remove the impediments for the scrum team
• Arranges daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process.
• Helps product owner to make the product backlogs in good shape and make them ready for the next sprint
• Acts as safeguard for their team, shielding from outside distractions and interferences.
• Conflict resolution, focusing on scrum values of openness, honesty and respect
• Reinforce communication within team
• Forecast the numbers of deliverables possible in an iteration, which is based on evidence and reliable source.
• Coach Agile practices. They can coach individuals and interactions over processes and tools.·
• Help managing cross scrum teams communications.

What We Offer:

Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.

Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.

Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays.

GlobalLogic estimates the starting pay range for this role to be performed in United States is 150K to 160K, and reflects base salary only. This pay range is provided as a good faith estimate and the amount offered may be higher or lower. GlobalLogic takes many factors into consideration in making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations.

About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.