BD Subscription
Actively Hiring
Digital Product Store in Bangladesh
Customer Care Executive
- $4k – $7k • No equity
- |Remote (Everywhere)
- |3 years of exp
- |Internship
Posted: 2 weeks ago• Recruiter recently active
Hires remotely in
Everywhere
Remote Work Policy
Remote only
Company Location
Visa Sponsorship
Not Available
Preferred Timezones
Astana Time
RelocationNot Allowed
Skills
Customer Service
Customer Experience
Customer Relationship Management
Hiring contact
Sayeem Ahmed
Employee
About the job
We are looking for a dedicated and customer-focused Customer Care Executive to join our remote support team. The ideal candidate should have excellent communication skills, be able to handle customer inquiries professionally, and provide fast, accurate support through chat, social media, email, and phone.
Responsibilities
- Respond to customer inquiries via Facebook, WhatsApp, Messenger, Live Chat, Email, and Phone.
- Assist customers with product information, orders, payments, and account-related issues.
- Resolve customer complaints professionally and efficiently.
- Follow up on pending orders and customer requests.
- Maintain accurate customer records and support logs.
- Coordinate with the sales and technical teams when required.
- Ensure high customer satisfaction with timely responses.
Requirements
- Excellent communication skills in Bangla and basic English.
- Good typing speed and computer skills.
- Familiar with Facebook Business Suite, WhatsApp, Gmail, and Google Sheets.
- Ability to work independently from home.
- Strong problem-solving skills and a positive attitude.
- Previous customer support experience is a plus but not mandatory.
Working Hours
- Full-Time (Remote)
- 6 Days a Week
- Shift schedule may include evenings, weekends, or holidays.
Benefits
- Work from home.
- Friendly and supportive team environment.
- Performance-based salary increment and bonuses.
- Career growth opportunities.
- Training provided for the right candidate.
Website: https://bdsubscription.com
