Founding Customer Engineer

Problem we’re trying to solve
Sales teams have spent the last decade building their system of record - Salesforce, Gong, Outreach, Snowflake, Slack, Drive etc. The data is there. What’s missing is the intelligence layer that reasons across all of it.
Cursor became that layer for engineering. Harvey became that layer for legal. Von is building it for go-to-market teams.
The market is responding to this gap by spinning up dozens of narrow agents - one for call summaries, one for forecasting, one for pipeline hygiene. Each sees a slice. None sees the whole picture. Von takes a different approach: a single super agent that connects to your entire GTM tech stack, builds a deep context graph of your business, and delivers decision-ready answers in minutes - not weeks.
Companies like Bloomreach, DemandScience, Qualified (acquired by Salesforce), DataGrail, and Cresta already run their revenue operations on Von.
Backed by Lightspeed, Insight Partners, Google Ventures, and Peak XV (formerly Sequoia India).

About the Role
We’re hiring our Founding Customer Engineer to own the post-sales customer journey—from deployment and adoption through expansion.

Von operates with a land-and-expand model. Our Account Executives typically land an initial deployment of around 10 seats, often within the RevOps team. From there, the Customer Engineer is responsible for turning that initial foothold into company-wide adoption across the broader GTM organization, including Sales, Marketing, Customer Success, and SDR teams.
The expansion opportunity is significant. A typical mid-market customer with fewer than 1,000 employees can grow to 50–100 seats, while an upper-mid-market customer with 1,000–5,000 employees can expand to 100–500 seats.

To drive that growth, you’ll become deeply embedded in how each customer operates. You’ll learn their business processes, configure Von around their workflows, demonstrate value across multiple teams, and make the product indispensable to the organization.
This is a highly commercial, target-driven role. You’ll own a portfolio of customers and be directly accountable for a defined expansion revenue target.

What you'll get to do

• Learn how each customer runs their GTM motion - sales flow, forecast cadence, pipeline reviews - and translate that into a Von deployment plan
• Configure Von to match their world: slash commands, AI fields, dashboards, Org Memory, and additional data source connections
• Troubleshoot when things don’t work as expected and resolve issues directly
• Drive adoption across personas - reps, managers, RevOps, leadership - with workflow-specific enablement, not generic training
• Identify and drive expansion opportunities across new teams, departments, and use cases, with an owned revenue target
• Feed structured product insights back to Engineering and Product based on patterns across deployments
• Build the repeatable deployment playbook as the foundation for scaling this function beyond you

What We Offer

• 5+ years in a customer-facing role in B2B SaaS - Customer Success, Technical Account Management, Implementation Consulting, Solutions Consulting, Management Consulting, or a comparable role where you owned client outcomes
• Fast learner who gets fluent in a customer’s business quickly - you’ve walked into unfamiliar domains and started adding value in days. RevOps/GTM experience is a plus, not a requirement
• Technically curious and comfortable with complex products - you don’t need to be a Salesforce admin today, but you’re the kind of person who’d become one in two weeks if the job required it
• Proven ability to drive product adoption - you’ve gotten end users to actually change how they work, not just log in
• Commercial instinct - you’ve carried an expansion or upsell target, or been directly responsible for growing accounts
• Communication range - equally effective in a working session with a RevOps analyst and an expansion conversation with a CRO

Nice to Have

• Experience at an early-stage or high-growth startup
• Familiarity with the GTM tech stack - Salesforce, call recorders, data warehouses, Slack, sales engagement tools
• Power user or early adopter of AI tools
• Management consulting background with exposure to CRM transformations or GTM operations

What We Offer

• A true founding opportunity to build and shape the Customer Engineering function
• High ownership and autonomy from day one
• Direct collaboration with founders, Product, and Engineering
• A collaborative, low-ego team that moves fast and builds together in San Francisco
• Clear opportunities for career growth as Von scales

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) plan
• Unlimited PTO
• Daily catered lunch and a fully stocked kitchen

If you're excited about helping customers successfully adopt cutting-edge AI products while building a world-class Account Management function from the ground up, we'd love to hear from you.