BDC Representative / Appointment Setter (In-Store)

APPOINTMENT SETTER

Best Ford | Full-Time | In-Person

Nashua, NH - Monday - Sunday

About Us

Best Automotive Group is a dealership family built on a commitment to serving our community the right way. We have built our reputation on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. We believe our job doesn’t end at the first handshake — it starts there. Customers throughout the area trust us because we consistently deliver on that promise.

What makes us different is our people and our commitment to doing things the right way every time. Our team is accessible, knowledgeable, and accountable. We follow proven processes, because we know that when the process is followed, the results will come. There are no shortcuts — only consistent execution.

We are also deeply committed to the communities we serve. Best Automotive Group actively supports local organizations, events, and families through donations, sponsorships, and hands-on involvement. We are more than just a business — we are part of the community, and we act like it.

About The Role

Our Best Ford of Nashua Store is seeking a motivated Appointment Setter to join our sales support team. This role is responsible for managing inbound and outbound customer communication, setting appointments, and nurturing leads through consistent follow-up. This position plays a critical role in generating showroom traffic and supporting the sales department. The ideal candidate is organized, energetic, comfortable on the phone, and confident using CRM systems.

Schedule: Day and evening shifts as scheduled, Monday through Sunday.

Responsibilities

Respond to internet, phone, and live chat inquiries promptly, professionally, and accurately

Make high-volume outbound calls to follow up on sales leads

Schedule and confirm sales appointments

Maintain accurate records in the dealership CRM system

Utilize phone scripts, email templates, and text messaging tools

Nurture leads through consistent follow-up communication

Support the sales team with appointment coordination

Maintain positive working relationships with teammates and management

Qualifications

Strong computer proficiency and ability to learn CRM systems

Previous Customer Service Or Call Center Experience Preferred

Automotive experience is a plus but not required

Excellent verbal and written communication skills

Positive, energetic, and team-oriented attitude

Ability to work in a fast-paced, goal-driven environment

Strong organizational and follow-up skills

WHY JOIN BEST AUTOMOTIVE GROUP

We invest in our people through continuous learning opportunities, manufacturer-backed certification programs, and clear paths for advancement. Whether you’re experienced in the automotive industry or looking to grow your career, you’ll find the tools, training, and support you need to thrive. Best Ford is a long-term home where your work is appreciated and your future is supported.

What We Offer

401(k) plan

Paid time off & paid holidays

Health insurance

Employee vehicle purchase discounts

Dental insurance

Advancement & ongoing training

Vision insurance

Pre-Employment Screening: All applicants must successfully complete pre-employment screening, including a background check, motor vehicle record (MVR) review, and drug testing, as a condition of employment.

Equal Opportunity Employer

Best Automotive Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please notify us during the application process if you require an accommodation.

Apply Today — Join the Best Automotive Family