Senior Billing Specialist

About the Role:

As a Senior Billing Specialist , you will serve as the main point of contact for all billing-related inquiries. You will be responsible for billing and processing charges, researching outstanding billing items, generating invoices, reviewing and validating refunds, and continuously providing feedback to the management team with inaccurate findings to solve problems and fine-tune processes. You will interact with internal departments to ensure the timely handling and resolution of cases and assist our sales team in an operational capacity to close a sale and generate quotes. This will require an intimate understanding of how the Quote-to-Cash process works and being able to troubleshoot issues as they come up. Motive is seeking an ambitious individual with strong organizational skills and a high level of attention to detail and accuracy to join our focused and motivated team.

What You'll Do:

• Oversee the billing status of accounts by researching and resolving any billing inconsistencies, errors, and assisting in clearing all lender requirements
• Analyze billing documents and other data for accuracy and completeness, acquiring missing or correcting data when necessary
• Create customized funding invoices specific to each lender for the VF deals, ensuring timely billing and accuracy.
• Escalating any discrepancies in documentation to the relevant departments.
• Collaborate cross functionally between Sales, CS, Accounts Management, and Order Management to resolve or expedite issues.
• Timely invoicing with accuracy.
• Handle all billing-related cases, especially concerns related to tax issues, lender fee issues, or VF Invoice adjustments.
• Manage the complete billing cycle, encompassing the identification and resolution of any related discrepancies or issues.
• Ensure proper period cut-off for month-end close procedures.
• Be the point person to answer billing-related support cases.
• Support vendor operations and address any related concerns.
• Work closely with other functional teams to ensure sales orders are fulfilled timely, resolve outstanding issues, and ensure data quality and accuracy
• Provide accurate and timely reporting.
• Generate reports based on specified needs
• Able to run audits, identify root causes and provide timely resolution
• Comfortable working with spreadsheets, internet applications, and ERP systems
• Maintain the integrity and accuracy of data while entering it into various electronic systems
• Evaluate the billing process and recommend improvements where possible
• Handle card and ACH chargebacks end-to-end, including intake, investigation, evidence packaging, representation, and outcome booking, ensuring adherence to network/bank timelines and Motive policies.
• Manage cancellations and early terminations, validating eligibility, coordinating with cross-functional stakeholders, and ensuring accurate billing adjustments, credits, and held-to-contract fees.
• Support Enterprise (ENT) billing by reviewing complex contracts, validating pricing and terms, and coordinating custom invoicing or schedules to ensure accurate and timely billing for strategic accounts.
• Perform billing audits and reconciliations (e.g., invoice vs. usage, GL tie-outs, partner funding files), identifying root causes of discrepancies and driving corrective actions with relevant teams.
• Maintain SOX-compliant documentation and audit trails for billing changes, refunds/credits, and write-offs, ensuring readiness for internal and external audits.
• Available to work US Hours 9 to 6

What We're Looking For:

• 2-3 years of experience in a Billing or Billing-related role
• Independent self-starter and adaptable in a fast-paced and changing environment
• Excellent communication skills (written and verbal)
• High level of attention to detail
• Ability to work well with ambiguity, solve problems, and think on your feet
• Expertise with Google Suite and Microsoft Office
• A good command of Excel and Google Sheets
• Comprehensive knowledge of Zuora is a plus
• Expertise in Salesforce.com is a plus
• Bachelor's (BA/BS) degree in accounting or finance is a plus