Implementation Consultant

About DemandPulse

DemandPulse is a systems partner for law firms, LegalTech platforms, and SaaS companies. Our work spans three connected capabilities: technology migrations and implementations, customer operations, and marketing and revenue operations. We send in experienced operators to run the systems your team doesn’t have time to own. We don’t just advise. We embed, execute, and stay until it works.

About the role

Law firms have been running on the same on-premise legal software for decades. Now they’re moving to the cloud, and most need a steady hand to get there. That’s the role.
You’ll be the day-to-day owner of the client relationship for every law firm we migrate from legacy systems to modern cloud-based legal practice management platforms. From kickoff through hypercare, you’re the person the firm trusts to land them safely on the other side. You’ll also work alongside our sales team before the deal is signed, joining discovery and scoping calls so prospects meet the person who will actually run their migration. You’re not the project manager. You’re not the migration engineer. You’re the one who keeps the engagement on track and the client confident, from first conversation to go-live.

What you’ll do

• Join the sales team on discovery and scoping calls with prospective law firms. Walk them through how the migration works and what to expect.
• Run client kickoffs and weekly cadence calls. You set the tone for the engagement.
• Translate firm needs into migration scope, working closely with our engineering lead.
• Drive the project forward without carrying the PM title. Surface risks early, keep decisions moving, and make sure nothing falls through the cracks.
• Lead training and support change management for the firm’s attorneys and admin staff.
• Stay close through go-live and hypercare. Be the steady hand when issues come up.
• Develop deep fluency in the legal practice management platforms we implement. As we expand into new products, you’ll learn those too.

Who you are

• 2 to 4 years of experience in B2B SaaS implementation, customer success, professional services, or solutions consulting.
• You’ve owned client relationships directly, not in a supporting role.
• You’re comfortable in front of both prospects and clients. You can hold your own on a sales call and run a kickoff with equal confidence.
• You pick up new software quickly and bring genuine curiosity to the technical side, even if you’re not an engineer.
• You have strong project management instincts: timelines, dependencies, follow-through.
• Legal industry experience isn’t required. We’ll teach you how law firms operate, how the technology fits together, and how to run a successful migration. What we look for is sharpness, curiosity, and a natural ability to build trust with clients.

Why this role is different

DemandPulse is a small team in the middle of a real moment. We’ve partnered with a leading legal practice management platform to run their cloud migrations, and we’re hiring the person who will own those engagements end-to-end. You won’t be slotted into a process someone else built. You’ll write the playbook the next ten Implementation Consultants follow. Eighteen months from now, you’ll have led real migrations, built real client relationships, and helped shape how this practice runs at scale. That kind of ownership is rare at your stage, and we don’t take it lightly when we offer it.