Housekeeping Associate

Location: 139 Cadillac Square, Detroit, MI 48226

The Role

Kasa's hospitality operations rely on tech-driven tools & systems to deliver a flawless experience for guests, local property partners, and neighbors and help travelers feel at home in a new area. As a member of our onsite team you will experience and develop relationships with guests that will compel them to return.

About the Team

This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

A Day in the life of a Kasa Housekeeper

As a Housekeeper with Kasa, you will be responsible for cleaning guest rooms and common areas, all the while providing outstanding service to our guests along the way. You will act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return. Act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.

• Perform daily cleaning, dusting, waxing, scrubbing, polishing, and servicing of guest rooms following hotel protocols.
• Replace bed linens, restock guest room supplies, and empty wastebaskets while reorganizing furnishings, drapes, and room accessories.
• Provide guests with required linens and amenities as per the guest room legend, maintain a uniform room arrangement as directed by the Housekeeping Manager and Supervisors, ensuring doors are closed and rooms locked.
• Report any observed damage, hazards, repair needs, or unauthorized individuals in designated areas promptly.
• Submit any discovered items from guest rooms, hallways, or hotel areas to the Housekeeping department's Lost and Found, noting the date, location, item description, and finder's name.
• Ensure cleanliness in corridors and service zones, promptly addressing tasks or directives assigned by Housekeeping management..
• Replenish and organize the cart at shift's end, preparing the linen closet for the following day's operations.
• Alert the on-duty supervisor or manager about any unusual circumstances, such as vacant luggage in a stay-over room, guests not requiring service, sleep-outs, or instances of smoking in rooms, promptly and accurately.

Experience

• Extremely motivated team player with a desire to get things done!
• Must be effective in handling problems in the workplace including identifying issues in the hotel, and reporting to the Housekeeping Manager.
• Ability to be flexible, and pivot when necessary.
• Readily available and approachable for all guests while providing excellent guest service.
• You're comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day.

Plus if...

• 1-2 years of experience in Housekeeping.

In one year, you will succeed at Kasa by having:

• Become a PRO at our task management software, Breezeway.
• Provided fearless feedback about our systems, and how we work!

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Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay for this role is $18.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.