Customer Success Manager

Who You Are:

As a Customer Success Manager at Citian, you will be responsible for understanding our clients’ most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.

Required Qualifications:

• 3+ years of Customer Success experience ideally within SaaS
• Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
• Strong track record of consistently exceeding customer success metrics and targets
• Excellent verbal and written communication skills
• Ability to travel to various local and national events as needed. Travel will be regional and national

Preferred Qualifications:

• Venture-backed, start-up experience
• Prior Customer Success experience with public sector clients